Client Local Authority in Newham Job Title Resident Service Officer Pay Rate £21.23 an hour PAYE/£27.56 an hour PAYE Hours 36 Hours a week(Mon-Fri)9AM-5PM Duration Initial 3 month contract Location Mostly working from home unless home visits needed, court attendance or team meetings at office. Office based at 1000 Dockside Road E16 2QU, Stratford Hub and Abbey Rd Depot Description Job Purpose >To carry out a range of duties as directed within Resident Services, to the Boroughs housing residents, irrespective of tenure. With a strong focus on income collection maximisation and client relations, officers will provide excellent services to customers >To provide an effective income recovery service that maximises income collection and debt recovery whilst providing a customer focussed service for residents in a range of housing provided by the council including leasehold, permanent and temporary accommodation. >To be responsible for enforcing the terms of tenancy or lease, and co-ordinate enforcement through to court action, primarily on rent recovery or service charge arrears, but also for breaches of lease and tenancy conditions and other grounds as appropriate >To deliver the service using a digital by default approach, ensuring those who may be disadvantaged are identified and supported. Key Tasks & Accountabilities: To respond to routine enquiries from residents, in person, through correspondence and by telephone. To ensure personal objectives and targets are met. To interview residents by phone, in the office or via home visits as required. To maximise all revenue streams to improve income collection rates and minimise the levels of debt to the Council. To monitor arrears cases and ensure that prompt action is taken, including liaison with revenues & benefits, mortgage lenders and instigating legal proceedings. To actively promote to residents the range of payment methods available and signpost customers to the relevant financial or other support available. Provide expert advice and information to residents in respect of interventions for managing arrears and welfare benefit entitlements.Preferred experience and skill set: Previous income collection experience in a rents setting Ability to use Northgate housing and rentsense Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser