Job summary
Receive, assist, and direct patients in a welcoming manner in accessing the appropriate service or healthcare professional within a supervised environment of the practice.
Undertake a variety of administrative, reception and clerical duties within the practice, ensuring all delegated duties are carried out within the practices guidelines and policies.
You will also provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via telephone.
The post-holder will be expected to undertake training, which is appropriate and relevant, to enhance and progress their role within the Practice.
Main duties of the job
The duties andresponsibilities undertaken by the practice reception team will be varieddependent on current and evolving practice workload and staffing levels.
Tobook patient appointment requests by telephone and in person following practiceprocedures.
Tobook patient appointments into the Huddersfield Extended Access Service Hub.
Toensure all messages are dealt with efficiently and appropriately and cascadedto the relevant person.
Totake requests from members of the public wishing to become patients issuing theappropriate information and application forms and advising them of the newpatient application process.
Tobe confident in arranging an ambulance in an emergency after taking details ofthe request and relaying accurate information to the emergency services overthe telephone.
Tobe able to process repeat prescription requests accurately in accordance withpractice guidelines.
Toprocess electronic referrals via the Locala website to the District NursingTeam.
Provide refreshments for staff andvisitors as required, loading and emptying the dishwasher and keeping kitchenareas clean and tidy.
As practice processes change under the direction of NHSEngland etc. duties and responsibilities will evolve, and it is expected thatthe post-holder will undertake training in order to participate and becompetent in a wide range of activities.
About us
We are a friendly, approachable, forward-thinking practice commited to providing a high quality medical service.
We have an excellent team of doctors, advanced clinical practioners, nurses and administrative staff working to give the best service to patients.
We also work closely with the district nursing and health visitor teams which allows us to provide high quality care.
Job description
Job responsibilities
The duties andresponsibilities undertaken by the practice reception team will be varieddependent on current and evolving practice workload and staffing levels.
Tobook patient appointment requests by telephone and in person following practiceprocedures.
Tobook patient appointments into the Huddersfield Extended Access Service Hub.
Toensure all messages are dealt with efficiently and appropriately and cascadedto the relevant person.
Totake requests from members of the public wishing to become patients issuing theappropriate information and application forms and advising them of the newpatient application process.
Tobe confident in arranging an ambulance in an emergency after taking details ofthe request and relaying accurate information to the emergency services overthe telephone.
Tobe able to process repeat prescription requests accurately in accordance withpractice guidelines.
Toscan and attach documents onto the patients electronic medical recordaccurately in accordance with practice procedures.
Toprocess electronic referrals via the Locala website to the District NursingTeam.
To process data entry onto patientmedical records, always ensuring accuracy and security of data.
Provide refreshments for staff andvisitors as required, loading and emptying the dishwasher and keeping kitchenareas clean and tidy.
As practice processes change under the direction of NHSEngland etc. duties and responsibilities will evolve, and it is expected thatthe post-holder will undertake training in order to participate and becompetent in a wide range of activities.
Job description Job responsibilities
The duties andresponsibilities undertaken by the practice reception team will be varieddependent on current and evolving practice workload and staffing levels.
Tobook patient appointment requests by telephone and in person following practiceprocedures.
Tobook patient appointments into the Huddersfield Extended Access Service Hub.
Toensure all messages are dealt with efficiently and appropriately and cascadedto the relevant person.
Totake requests from members of the public wishing to become patients issuing theappropriate information and application forms and advising them of the newpatient application process.
Tobe confident in arranging an ambulance in an emergency after taking details ofthe request and relaying accurate information to the emergency services overthe telephone.
Tobe able to process repeat prescription requests accurately in accordance withpractice guidelines.
Toscan and attach documents onto the patients electronic medical recordaccurately in accordance with practice procedures.
Toprocess electronic referrals via the Locala website to the District NursingTeam.
To process data entry onto patientmedical records, always ensuring accuracy and security of data.
Provide refreshments for staff andvisitors as required, loading and emptying the dishwasher and keeping kitchenareas clean and tidy.
As practice processes change under the direction of NHSEngland etc. duties and responsibilities will evolve, and it is expected thatthe post-holder will undertake training in order to participate and becompetent in a wide range of activities.
Person Specification
Qualifications
Essential
GCSE grade A to C in English and Maths Qualified to NVQ level 2 Health and Social Care Experience
Essential
Experience of administrative duties Experience of working with the general public Experience of working in a healthcare setting Excellent communication skills (written and oral) Effective time management (planning and organising) Strong IT skills Ability to work as a team member and autonomously Good interpersonal skills Ability to follow policies and procedures Ability to work under pressure The post-holder will be expected to undertake training, which is appropriate and relevant, to enhance and progress their role within the Practice.
Person Specification Qualifications
Essential
GCSE grade A to C in English and Maths Qualified to NVQ level 2 Health and Social Care Experience
Essential
Experience of administrative duties Experience of working with the general public Experience of working in a healthcare setting Excellent communication skills (written and oral) Effective time management (planning and organising) Strong IT skills Ability to work as a team member and autonomously Good interpersonal skills Ability to follow policies and procedures Ability to work under pressure The post-holder will be expected to undertake training, which is appropriate and relevant, to enhance and progress their role within the Practice.
Employer details
Employer name
Honley Surgery Address
Marsh Gardens
Honley
Holmfirth
HD9 6AG
Employer's website