POSITION SUMMARY
The Operations Support Executive will support the Groups & Operations Support Manager and wider Operations team, by securing and managing bookings with key suppliers across the UK (such as accommodation, ferries, trains and attractions).
KEY RESPONSIBILITIES
Travel, Accommodation & Tour Logistics
* Coordinate end-to-end travel and accommodation arrangements for tours and festivals, including hotels, attractions, rail travel, and ferry bookings
* Ensure logistics are delivered efficiently, cost-effectively, and to agreed quality standards
* Allocate suppliers in line with capacity, availability, and operational demand
* Develop and maintain strong working relationships with suppliers and trade partners
* Support issue resolution and service delivery through effective supplier communication
Stakeholder Communication & Collaboration
* Act as a central point of contact for customers, internal colleagues, suppliers, and partner organisations
* Ensure clear, timely communication to align expectations and support smooth operations
* Work collaboratively across departments to deliver successful tours and events
Operations Support & Reporting
* Provide day‑to‑day operational support within the department
* Produce and maintain supplier performance and customer satisfaction reports
* Assist with identifying improvements to processes and operational efficiency
ROLE SUCCESS CRITERIA
* On‑time and accurate delivery of tour logistics
* Achievement of operational cost and budget targets
* High levels of supplier compliance and performance
* Positive customer feedback and contribution to NPS
* Effective support of PAX volumes and operational KPIs
KEY INDIVIDUAL TRAITS
* Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures.
* Collaborative: Builds strong relationships and works cross‑functionally with a consultative, co‑creative approach to influence and align others in a fast‑paced environment.
* Service Orientation: Strives to deliver exceptional service with empathy, responsiveness, and a solutions‑focused approach.
YOUR EXPERIENCE AND EXPERTISE
* Previous experience in operations, travel coordination, logistics, or supplier management
* Strong organisational skills with the ability to manage multiple priorities
* Excellent communication skills, both written and verbal
* Confidence working with suppliers and internal stakeholders
* Competent in Microsoft Office and operational systems (booking or CRM systems desirable)
* Experience within travel, tourism, events, or hospitality is preferred
TRAVEL & OTHER REQUIREMENTS
* Work Location: Edinburgh (hybrid or office‑based)
* Travel: Occasional UK travel may be required
* Other Requirements: Eligibility to work in the UK
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