HGV Workshop Manager
Location: Hatfield
Hours of work: Monday to Friday 07:00-16:00
Salary: £48,000-£60,000 depending on experience
Key Responsibilities:
* Oversee and organise both day and night workshop operations
* Schedule and prepare workloads for the day shift
* Manage handovers from the night shift, including identifying parts requirements
* Plan workloads for night shift activities
* Assign tasks to mechanics and monitor their progress
* Carry out spot‑check quality inspections on engineers’ work
* Organise and manage staff annual leave
* Lead, support, and develop HGV technicians and workshop staff, offering technical guidance when needed
* Schedule and prioritise servicing, maintenance, and repair work, including quality checking third‑party repairs where required
* Maintain accurate records of inspections, maintenance, repairs, and VOR (Vehicle Off Road) statuses
* Ensure all work complies with safety policies and company procedures, carrying out risk assessments when needed
* Maintain compliance with DVSA and all other relevant regulatory bodies
* Track productivity, efficiency, and overall quality of work
* Manage workshop budgets, costs, and stock control, including:
o Ordering required parts
o Ensuring tools and equipment are maintained
o Improving stock management processes
* Communicate with internal departments, external suppliers, and customers
* Provide customers with estimates and pricing information
* Identify opportunities to improve processes and overall workshop performance
Knowledge, Skills & Experience:
* Full UK driving licence
* Solid experience in an HGV workshop or fleet maintenance environment
* Previous supervisory or management experience
* Strong understanding of HGV servicing and repair processes
* Proven leadership and team management abilities
* Well‑developed organisational and problem‑solving skills
* Good understanding of health & safety and compliance requirements
* Ability to work under pressure and meet deadlines
* Strong communication and interpersonal skills
Desirable:
* Relevant technical qualifications (such as NVQ Level 3 in Heavy Vehicle Maintenance or equivalent)
* Experience using fleet management systems
* IRTEC accreditation (or similar)
* Knowledge of CPC (Certificate of Professional Competence)
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