AXA UK is seeking a Commercial Complaints Handler to manage complex complaints and ensure fair customer outcomes. The role involves delivering effective case management in line with regulatory and organizational requirements. Responsibilities include meeting regulatory SLAs, supporting the Complex Team to improve FOS win rates, and developing strong relationships internally and externally. Candidates must have strong complaints handling experience, knowledge of FCA policies, and excellent communication skills. This position offers a flexible work arrangement, blending home and office work.
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