Overview
Children's Residential Quality Assurance Manger
Highly competitive salary - up to £69,300 (inclusive of performance-related bonuses)
Up to 10% performance-related bonus
Contract: Full-time, Permanent | 40 hours per week | Monday to Friday (with flexibility to travel across the North West of England)
Ready for your next chapter?
Join Your Chapter – a passionate, purpose-driven organisation transforming the lives of children and young people who have experienced complex trauma and abuse. We’re searching for an exceptional Quality Assurance Manager to drive best practice and continuous improvement, aligned with our mission and values, to create lasting, positive change.
If you\'re motivated to make a lasting difference, we want to hear from you.
Key Responsibilities & Duties
* To monitor the quality of care provided in all homes to ensure all regulatory standards are being met or exceeded.
* To undertake regular audits of the quality of care in all homes.
* To work with registered managers and responsible individuals to ensure all action plans are completed in a timely manner.
* To develop effective systems and processes to measure the quality of care and outcomes achieved by young people in our homes.
* To produce and present detailed reports to the Quality Assurance Board every quarter.
* To undertake detailed investigations and provide comprehensive investigation reports as required.
* To lead reflective practice sessions in each service ensuring lessons are learned from any incidents.
* To be trained in an train others in Positive Behaviour Support Practice (PBS) and work with teams to develop effective and consistent PBS practice.
* To work closely with members of the Multi Disciplinary team and department heads.
* To attend Team and Operations meetings as and when required.
* To coach and develop new managers to support them to lead effective teams.
* To work closely with school staff and the education management team.
* To develop audit tools to measure performance against all Ofsted and CIW Regulations
What We\'re Looking For
* Minimum of 3 years’ experience in children’s residential care, with at least 2 years in a management role
* Proven track record in quality assurance, compliance, and regulatory standards, including Ofsted
* Strong understanding of childcare legislation and safeguarding, including Children’s Homes Regulations 2015
* Skilled in developing quality systems, risk assessment, and service improvement strategies
* A confident communicator with excellent leadership and interpersonal skills
* Passionate about continuous service improvement
* Able to work collaboratively with senior leaders, provide expert support to managers, and drive high-quality standards across services
What We Offer
* 33 days holiday (including bank holidays)
* Career progression with funded professional qualifications
* Comprehensive training and professional development
* Pension scheme with The People’s Pension
* Mileage allowance
* Staff referral bonus – up to £1,000 (after probation)
* Simply Health cashback scheme (dental, optical, health)
* Free access to well-being and mental health support initiatives
* Free on-site parking
We are proud to be an equal opportunities employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Our working environment is inclusive, supportive, and free from discrimination.
Apply today and help shape a brighter future – One chapter at a time
Job Types: Full-time, Permanent
Pay: £55,000.00-£60,000.00 per year
Benefits:
* Bereavement leave
* Casual dress
* Company events
* Company pension
* Employee mentoring programme
* Free parking
* Health & wellbeing programme
* On-site parking
* Referral programme
Experience:
* Management: 2 years (preferred)
* Children\'s Residential Care: 3 years (preferred)
Work Location: In person
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