Job Description
Join a leading independent technology and services provider as a Technician 3!
Job Overview: As a Tech 3, you will be providing advanced hands-on technical support to employees through a walk-up IT Tech Bar service, diagnosing and resolving complex hardware and software issues, and assisting with a wide range of IT-related requests.
Location: Redditch B98 7UB
Contract Dates: 1 June 2026 - 31st May 2027
Pay Rate: An hourly rate, in-scope IR35, of £19.85 PAYE) OR £25.75 per hour (via a Hays approved umbrella company).
Hours: Monday-Friday 9:00 - 17:30 (37.5 hours a week)
Key Responsibilities
* Provides hands-on technical support to employees through a walk-up IT Tech Bar service
* Acts as a first point of contact for resolving IT-related issues
* Diagnoses and resolves hardware-related problems (desktops, laptops, peripherals)
* Troubleshoots and fixes software-related issues
* Assists employees with general IT requests and queries
* Ensures a smooth and efficient support experience for end-users
* Demonstrates a strong customer service mindset
* Takes a proactive approach to identifying and resolving issues
* Utilises strong troubleshooting skills across a variety of IT problems
Additional Information
* Interview Process: Online/In-Person
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk