IT Technician
Location: Torquay, United Kingdom
Salary: Up to £35,000 (dependent on experience)
Contract: Full-time, permanent (37 hours per week, year-round)
Start Date: ASAP
Overview: We are working with a well-established, growing education organisation supporting multiple schools and thousands of users across the region. The organisation places a strong emphasis on innovation, professional development, and using technology to positively impact education. An opportunity has arisen for an IT Support Engineer to join a collaborative IT team, delivering high-quality technical support and contributing to ongoing technology improvements across multiple sites.
Key Responsibilities
* Provide professional telephone, remote, and on-site IT support to staff and students
* Act as an escalation point for complex or unresolved technical issues
* Monitor, maintain, and troubleshoot core IT systems and services
* Deliver user training on new and existing systems, working alongside internal stakeholders
* Create and maintain clear technical documentation and accurate support records
* Lead and contribute to IT projects, including planning and implementation
* Visit sites without on-site technical support as part of a scheduled rota
* Support the rollout of new technologies and contribute to continuous service improvement
* Ensure a high standard of customer service and professionalism at all times
Essential Skills & Experience
* Proven experience in IT technical support with a strong customer service focus
* Excellent communication skills, able to engage with users at all levels
* Strong technical knowledge across the following areas:
o Cybersecurity principles and best practice
o Microsoft 365 (including Teams and SharePoint administration)
o Windows 11 desktop and laptop support
o Printer installation and troubleshooting (e.g. managed print solutions)
o iOS and Android device support (including MDM troubleshooting)
o Network troubleshooting (wired and wireless)
o Managed software deployment and A/V technology
* Well organised, self-motivated, and able to work independently or as part of a team
* Physically able to move and install IT equipment when required
* Minimum of five GCSEs (or equivalent) at Grade C/4 or above, including Maths, English, and IT or Science
* Full UK driving licence and access to own vehicle (mileage reimbursed; business insurance provided)
Desirable Skills & Experience
* Experience using helpdesk or ticketing systems
* Exposure to Microsoft Intune, JAMF, or other MDM platforms
* Knowledge of advanced networking (VLANs, firewalls, VPNs, DNS)
* Experience with virtualisation technologies (e.g. Hyper-V, VMware)
* Relevant IT certifications (e.g. CompTIA, Microsoft, Cisco, ITIL)
* Further academic or professional IT qualifications
Benefits
* Competitive salary with performance-related progression
* Generous annual leave allowance plus bank holidays
* Excellent employer pension contribution
* Funded training and professional development opportunities
* Supportive and collaborative working environment
* Employee wellbeing and assistance programmes
* Opportunity to make a meaningful impact through technology
Seniority Level
* Entry level
Employment Type
* Full-time
Job Function
* Information Technology
Industries
* IT System Training and Support
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