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Job Title: EMEA Delivery Excellence planner
Reports To: EMEA Centre of Excellence Planning and Delivery Manager
Primary location: EMEA (Remote)
Purpose of the position
To assist in the coordination, administration, and proactive management of training deliveries within the BSl training academy to ensure efficient planning, utilisation, and administration, in line with core KPIs.
Key Responsibilities & Accountabilities
1. To proactively manage, coordinate and respond to requests from the Sales teams in line with Service Level Agreements, KPIs and monthly delivery targets
2. Effective support and implementation of tutor onboarding, development, and tutor I Code and observation plans
3. To ensure that an efficient output is achieved through maximum utilisation and seamless coordination of the tutor diary in line with budget, revenue, gross profit targets, and strategy plans
4. To undertake the key administrative and systems-based tasks in line with correct operational processes and in coordination with key stakeholders
5. To liaise with associate tutors, as appropriate, in line with budget, to support the sales team in maximising client training opportunities
6. To support the EMEA CoE Planning Manager with reporting requirements as necessary
7. Collaborating with operational training coordinators to support in the proactive planning of non-delivery days (eg, exam marking, distance learning, client calls) to meet KPIs and client requirements
8. Utilise Salesforce (or similar CRM systems) to manage delivery requests, track tutor availability, and update training schedules.
9. Strong English communication skills are essential, and proficiency in any additional European language is preferred.
Key Result Areas
10. That the needs of internal and external clients are at the forefront of all operational activity, whilst at the same time protecting the needs and interests of BSI.
11. KPIs are met and exceeded wherever possible
12. To ensure that an excellent level of service is provided to the EMEA Training Academy and stakeholders
13. Internal and external delivery utilisation targets
Key Performance Indicators
14. Delivery team utilisation targets
15. Targeted response times to sales date requests
16. Administrative targets
17. Gross profit indicators
18. Monthly revenue targets
19. Reporting as and when required
20. Salesforce knowledge or prior experience is highly valuable.
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About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.