Are you a Confident Leader with a passion for delivering exceptional customer service?
Do you thrive in fast-paced environments where your Leadership makes a real difference? If so, we'd love to hear from you!
At Vigilant, we're looking for a driven and experienced Front of House Supervisor to lead by example and champion our customer-first culture. You'll be the face of our service, ensuring every interaction reflects our commitment to excellence and professionalism.
This is an on-site role at a prestigious client location in Glasgow city centre, with occasional travel to support teams across Edinburgh, Dundee, and Aberdeen. A driving licence is helpful but not essential.
Key Responsibilities
* Lead with energy, inspire, and support a high-performing team to deliver outstanding facilities and front-of-house services.
* Be a trusted go-to person for client, visitor, and team interactions, creating a welcoming, efficient, and high-quality experience.
* Train, mentor, and conduct regular performance reviews to develop team members and foster a culture of excellence.
* Respond to customer needs quickly and professionally, escalating issues when necessary.
* Perform quality checks and seek continuous improvements in how we deliver our services.
* Collaborate closely with client representatives to align on goals and one team ethos.
* Maintain accurate records and ensure compliance with company processes.
* Promote a safe, clean, and professional working environment.
What You Bring to the Role
* Proven experience in a supervisory or team leadership role, ideally in facilities, front-of-house, or customer service environments.
* A genuine passion for providing top-tier service and making people feel valued.
* Strong communication and interpersonal skills, you connect easily with clients and colleagues at all levels.
* A proactive, professional, and solutions-focused attitude.
* Ability to multitask, prioritise, and adapt in a dynamic workplace.
* Competence in Microsoft Office and digital communication platforms (Teams, Zoom, etc.).
* Experience in reception, admin, or facilities management is a strong advantage.
* A commitment to upholding safety, confidentiality, and company values.
What We Offer
* A key leadership role in a supportive, people-focused company.
* Opportunities for personal development and career progression.
* A collaborative and inclusive workplace where your voice is heard.
* The chance to represent a brand that takes pride in service excellence.
Working Hours
* Monday to Friday, 8am-4pm (35 hours/week)
* Flexibility required for occasional early starts or late finishes.
Ready to take the next step in your Leadership Journey?
Apply today and help us shape the gold standard in customer service and facilities support.