Salary: £44,000 - 84,000 per year Requirements: Proven experience in design management and technical leadership Strong understanding of contact center solutions and technologies Excellent communication and collaboration skills Ability to lead cross-functional teams effectively Bachelors degree in Design, Engineering, or related field Experience with Genesys Cloud platform is a plus Responsibilities: Lead the design and development of cutting-edge solutions for our Genesys Cloud platform Collaborate with product management and technical teams to define project scopes and objectives Standardize design processes and methodologies across teams Mentor and guide design consultants to foster their growth and expertise Ensure alignment with industry best practices and compliance standards Technologies: Cloud Genesys DevOps More: We are a forward-thinking Product Management organization based in Hatfield, offering a hybrid work culture. Our team is dedicated to evolving and modernizing our Genesys Cloud platform and services. As part of our collaborative environment, you will work alongside trusted experts who drive the design, build, and standardization of innovative contact center solutions across a diverse customer base. last updated 5 week of 2026