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Senior service designer

Cross (BT47 3)
Service designer
£80,000 a year
Posted: 6 June
Offer description

Salary: £80,000 - 80,000 per year Requirements: We are looking for a Senior Service Designer with previous experience delivering service design within consultancy, agency, or complex operational environments. We need strong expertise in service blueprinting, journey mapping, and ecosystem mapping. We want someone with experience translating research and insight into actionable concepts. We need the ability to influence senior stakeholders and communicate design rationale effectively. We require experience working within agile, cross-functional delivery teams using modern design tools. We expect the successful candidate to work in a hybrid arrangement, with 3 days per week in the office. Responsibilities: We lead design work across discovery, definition, and delivery phases. We map and analyse ecosystems to identify opportunities for improvement and transformation. We create future-state concepts, blueprints, and customer journeys. We design services that effectively integrate human and automated interactions. We facilitate workshops, co-design activities, and stakeholder alignment sessions. We connect service design decisions to measurable user, operational, and business outcomes. We take a leading role in shaping end-to-end services that connect people, processes, and technology in meaningful and measurable ways. Technologies: UX UI Design More: We offer a Senior Service Designer opportunity with a basic salary of £75,000 plus a £5,000 annual bonus. You will have the chance to influence major transformation programmes and work across complex digital, physical, and human-centred service environments. We provide exposure to senior stakeholders and strategic decision-making, and you will join multidisciplinary teams spanning design, technology, and business disciplines. Our culture is collaborative and focused on innovation, creativity, and real-world impact. This role is hybrid, with 3 days per week in the office. Candidate Source Ltd is an advertising agency, and applications will be passed to a third-party recruiter for processing. last updated 23 week of 2026

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