The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.
The Role:
* Responsible to the Housing Manager for delivering a high-quality, customer-focused housing service to ex-service personnel and their dependents.
* To provide an effective and responsive housing management service for a patch of Stoll properties, meeting agreed performance outcomes and objectives for key
areas, including rent arrears, lettings and anti-social behaviour
Key Responsibilities:
* Act as the first point of contact in relation to housing applicants, ensuring that all data is recorded accurately on the housing database, and the waiting list is
managed efficiently.
* Take part in the Allocations process, working with the other members of the Housing team to ensure that all voids on the patch are efficiently allocated and that let targets are met.
* Undertake viewings, sign-ups and new tenant visits, working in partnership with the Support team to ensure new tenants are aware of their rights and responsibilities and are fully supported through the process in order to successfully sustain their tenancies.
* Investigate and make recommendations on the suitability of applications for transfers and mutual exchanges in accordance with established procedures.
* Carry out void inspections in the absence of the Property Services Manager and, where appropriate, arrange the appropriate void remedial work
Specific Responsibilities:
* Knowledge of lettings and allocations, rent collection and arrears management, repairs and maintenance, tenancy disputes and anti-social behaviour policie and procedures and their application
* Understanding of the legal framework and regulatory context in which Stoll operates and the role of local authorities and Registered Providers in providing housing services
* Experience/knowledge of the issues facing the ex-Service community, especially those Veterans with support needs.
* Educated to GCSE standard or equivalent – minimum of five GCSEs at grade C or above, including Maths and English
* Working knowledge of housing legislation, including tenancy enforcement, debtrecovery, and anti-social behaviour.
* Working knowledge of welfare benefits, especially Housing Benefit.
* Demonstrable commitment to and evidence of continuous professional development and learning
Staff benefits are:
Healthcare Cash Back Plan – provided by Bupa, this scheme financially reimburses you for treatment costs (up to an annual limit) for everyday healthcare needs including dental and chiropractic treatments, physiotherapy and health screenings.
Ride to Work Scheme – providing loans for bicycles and cycling equipment through our retail partner as a tax and National Insurance free benefit through salary exchange.
Season Ticket Loans – staff can access an interest-free loan if they travel to and from work by public transport, paid back over 10 monthly instalments.
Pension – the Social Housing Pension Scheme (SHPS) is available to all employees via salary exchange. Whilst you can opt out of the pension scheme.