Overview:
Our client is a global medical aesthetics organization seeking a Medical Content & Clinical Trainer to join their London office. The Medical Content & Clinical Trainer will oversee medical content management including the creation, review, and validation of clinical documentation and protocols. This role will involve close collaboration with cross-functional teams such as Clinical, Marketing, Sales, R&D, and Vigilance to support clinical expertise and customer inquiries.
Responsibilities:
* Create and review medical documentation (Protocols, IFU, etc.)
* Validate and implement clinical protocols and product procedures.
* Support post-marketing surveillance efforts.
* Collaborate with the Scientific and Clinical Department on various activities.
* Draft and review documentation for clinical training.
* Conduct internal and external training sessions.
* Provide customer training on treatment protocols and equipment.
* Address customer inquiries (doctors, distributors, large accounts, etc.)
* Report clinical/technical incidents to the appropriate departments (e.g., clinical incidents or services).
* Support customers in promoting client’s products within their practice.
* Assist in the development and execution of the global clinical training plan.
* Contribute to the creation and execution of healthcare professional programs for different product ranges.
* Help develop new clinical applications and therapeutic options.
* Support and maintain a network of KOLs (Key Opinion Leaders).
* Support clinical sales, patient routes, and scientific guidelines.
* Coordinate communication for training programs across regions.
* Provide innovative solutions for healthcare professional certifications.
* Plan and manage online training programs.
* Assist with the commercial team's certification needs.
* Support educational activities related to conferences and scientific events.
* Contribute to advisory boards and focus groups for strategic marketing insights.
* Support Client College with opportunities to educate.
* Track and document training activities.
* Report training outcomes to the Global Head of Training.
* Collaborate with the R&D department on various projects.
* Joint work for the creation of medical/scientific material with the MA department.
* Assist in the management and creation of SOPs.
* Act as a clinical trainer where appropriate and legally approved on the product line
Qualifications:
* Bachelor’s degree in science
* 5 or more years of experience in the medical education field
* Knowledge of the aesthetic industry/cosmetic industry
* Good organization and coordination skills, management of priorities
* Customer oriented, sense of service, good interpersonal skills
* English native speaker
* Ability to travel freely
Preferred Qualifications:
* Preferably PhD, MD, Nurse or other clinical certification
* Coaching qualification preferred
* Experience in Program management / training in an international environment
* Second and / or third language
* Energy Based Devices and Pharmaceutical Expertise