We have an exciting opportunity for a Regional Partnership Manager to join our evolving team. As Regional Partnership manager you'll have full ownership of the Delivery Units & Contractor function within a defined region aligned to the operation. You will deliver successful performance and excellent customer and client experience in the final mile through operational effectiveness, quality, cost, service, and standards of the Delivery Unit Operation and in the Contractor management. This is a management role requiring significant initiative and the ability to influence the behaviours of others. You will be expected to travel to various locations and be present, visible, and impactful in the operations you are working on to improve and service standards and performance.
Interested? Take a look at the below to understand what you'll be doing:
Ensure the Delivery unit offers both internal and external customers the highest levels of customer service throughout the sortation process. (e.g., Delivery Teams & Couriers)
Delivery unit performance including scanning, Next Day to courier fails, damages and claims, productivity, Health and safety, enquiries and engagement of people.
To utilise performance insight from the Operational Performance Team to own the DU & Contractor operation and use this MI Insight to make key operational changes that improve customer and client satisfaction.
Issuing Improvement notices to Business Partners where standards fall short of expectations as per policy, working with the Legal Team to minimise risk.
Working with Loss Prevention to ensure the Delivery Units are operating in a secure manner and opportunities to decrease loss, claims and damage are maximised, in line with target KPIs.
Working with the Health & Safety Team to ensure that Delivery Units are working compliantly with H&S regulations and drive continuous improvement across the region.
Fully accountable for the Contractor performance assigned to you, including scanning, ND courier fails, damages and claims, productivity, enquires and engagement of people.
Identify issues and pro-actively offer solutions to improve contractor performance, to include implementation of action/improvement plans where required.
Undertake root-cause and trend analysis of performance data, ascertaining trends & documenting improvement actions developed with Area Partnership Manager to address challenges, variances, or risk.
To be successful in this role you will require the following…
Current UK Driving licence
Ability to work 5 over 7, including various shift patterns
Knowledge of self-employed courier model
Previous experience of working in a customer focussed industry in a fast-paced operational role
Previous experience of making commercially viable decisions
Problem solving and planning effective contingencies and solutions.
At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.
We are Evri. Where everyone is welcome
We're excited for the future. Let's deliver it together.
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