HR Caseworker Daily Pay Rate to Candidate: £171.68 Umbrella / £126.49 PAYE Contract Length: Until 31.03.2026 - high possibility of extension Location: Hybrid London Induction onsite (London) potentially for 7-10 days, then hybrid. Office attendance 1-3 days per week, minimum, on site, as required for Business needs. Caseworker Roles and Responsibilities: Decision-Making: Make informed and sound decisions in line with relevant SOIs and SOPs, seeking guidance from colleagues and senior team members when necessary to ensure accuracy and compliance. Data Protection: Handle sensitive and personal information in accordance with the Data Protection Act 2015, ensuring privacy and confidentiality at all times. Query Management: Respond promptly and respectfully to queries, demonstrating empathy and identifying if translation or interpretation is required to support applicants more effectively. Documentation Analysis: Analyse documentation provided by applicants carefully, requesting additional information or clarification from various stakeholders when needed to make informed decisions. Stakeholder Engagement: Cultivate and maintain positive working relationships with a diverse range of stakeholders to support DARR priorities, ensuring cooperation and alignment of goals. Correspondence and Record-Keeping: Correspond with applicants in a timely manner, maintaining accurate and detailed records, including case notes, emails, and documents submitted by applicants to support their cases. Casework Data Management: Ensure that casework data is accurate and up-to-date, supporting team-wide uses such as reporting, discussions on flow rates, and resource projections. Adherence to Governance: Follow DARR governance protocols to maintain consistency, transparency, and accountability in all aspects of case handling and decision-making processes. Essential: SC Clearance (no restrictions) and Sole UK National. Strong IT skills: o MS 365/MS Teams/Excel/ Word/Spreadsheets/SharePoint Caseworker experience/Admin experience in case working roles. Attention to detail Public sector experience o E.G. Home Office, DWP, possibly HMRC where casework is done. A natural professional curiosity Desirable: Aware of Atlas, which is very similar to DAX. Security Clearance: SC, no restrictions, and sole UK National If this role is of interest, and you meet the above criteria, then please apply immediately