Join to apply for the Call Center Agent - Vaccination UK role at Vaccination UK Ltd.
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Join to apply for the Call Center Agent - Vaccination UK role at Vaccination UK Ltd.
About Us
Vaccination UK has been commissioned by NHS England since 2015 to provide school-aged immunisations, including Influenza, to pupils across numerous counties in England and all boroughs of North London.
We are also responsible for outbreak response in North London for vaccine-preventable diseases and provide the infant BCG programme to newborns in North London.
Our mission is to fight disease and save lives by making prevention and treatment accessible, easy, and safe.
Job Details
* Job Title: Call Centre Agent
* Contract: Bank
* Working Hours: Monday to Friday, 8:00am - 5:00pm (from September to December, covering flu season)
Benefits
* Pension: 5% employer contribution based on qualified earnings
* VIVUP: Discounts & Employee Assistance Programme
* Blue Light Card: Discounts
* Employee referral scheme
* 25 days annual leave
Job Purpose
The post holder will improve vaccination uptake by obtaining informed consent through inbound and outbound calls under supervision.
Key Responsibilities
* Support team to ensure smooth service delivery
* Assist in daily operations of the immunisation programmes
* Handle calls and emails from parents/carers booking vaccinations
* Coordinate community clinics as directed
* Work towards KPIs to meet targets
* Participate in team meetings
* Undertake other duties as appropriate
* Follow company policies & procedures
Experience & Skills
* GCSE level education or equivalent
* Understanding of informed consent principles
* Knowledge of GDPR principles
* Experience in call centres or customer service
* Healthcare setting experience (desirable)
* Polite and clear telephone manner
* Bilingual with English required
* Effective communication skills
* Ability to work independently and in a team
* Proficient in Microsoft Office
* Good time management skills
European LifeCare Group is committed to equal opportunities for all applicants.
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