Description Customer Host (Front of House – Reception) - Part time 10 Month FTC Location: Guildford (GU1 4SY) Hours: Monday–Friday, 12:30 – 3:30pm, 15 hours pw Salary: £25,436 10 Month Fixed-Term Contract Be the first smile our customers see — and the person who makes their day run smoothly. At Fedcap, we’re a not-for-profit organisation helping people improve their economic wellbeing through employment, skills, and support. Over the past five years, we’ve helped more than 35,000 people across the UK into work — changing lives, supporting families, and strengthening communities. As part of The Fedcap Group, a pioneering charity founded in 1935, we’re proud to create opportunities that make a real difference. What You’ll Do As our Customer Host, you’ll be the welcoming face of Fedcap’s Guildford office — greeting customers, setting them up at our computer stations, and ensuring everything runs smoothly day to day. No two days will be the same: one moment you’ll be helping someone register for a programme, the next you’ll be supporting colleagues, organising meeting rooms, or keeping the coffee machine spotless! You’ll make sure every visitor feels seen, supported, and valued — creating a friendly, professional environment where everyone can thrive. Key Responsibilities Welcome and sign in customers and visitors, offering a professional and friendly first impression. Manage the reception area and respond to first-line enquiries, directing people to the right colleagues or activities. Support with general office administration and manage room bookings. Share information on local events and opportunities to help customers on their journey. Build rapport and engage proactively with visitors to make sure they feel comfortable and supported. About You A natural people person — confident, warm, and approachable. Experience in customer service, ideally in a front-facing or busy environment. Great communication and organisational skills with a calm, professional approach. Proficient in Microsoft Office and confident using IT systems. Positive, adaptable, and motivated to make a real difference. Our values — Kindness, Respect, Integrity, and Innovation — shape everything we do. If they resonate with you, you’ll fit right in. What You’ll Get 33 days’ holiday (including bank holidays) and up to 5% pension contribution Monthly benefits scheme worth up to £500 Free life assurance (4x your annual salary) Access to a 24/7 employee assistance programme for you and your family Ongoing accredited training and development opportunities A supportive, inclusive workplace that celebrates diversity and champions wellbeing Join Us At Fedcap, people are at the heart of everything we do. Our teams are passionate about inspiring confidence, creating opportunity, and helping others build brighter futures. If that sounds like you — we’d love to hear from you. Apply now and be part of something that changes lives. Equity, Diversity, and Inclusion Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity. Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability INDHP2