The Global People Services Specialist delivers an excellent customer service to both our internal customers (colleagues), our People team colleagues, and our external partners for all aspects of the people life cycle. The role will work with the People Services Manager to deliver a value-add service, partnering with the People team to ensure the delivery of a seamless colleague experience.
This role requires fluency in French and English for a 9 month Fixed Term Contract.
This is a hybrid role 3 days per week based from our Newcastle office.
Summary of role
This role sits within People Services and acts as the first point of contact for HR-related queries globally. You’ll help deliver a smooth, high-quality colleague experience by resolving issues, maintaining accurate data and supporting key people processes across the business.
What I will be doing
You’ll respond to colleague queries through platforms like ServiceNow, Teams and live chat, either resolving them directly or directing them to the right teams. You’ll work closely with payroll to ensure accurate inputs for monthly pay runs and partner with external providers where needed.
A key part of the role involves maintaining clean and accurate HR data, ensuring systems are up to date and reliable. You’ll also support onboarding by working with Talent Acquisition and provide guidance to employees and managers on policies and processes.
Alongside day-to-day support, you’ll contribute to continuous improvement by identifying better ways of working, collaborating with HRIS and improvement teams, and helping enhance the overall colleague experience.
What we are looking for
We’re looking for someone with a solid grounding in HR who is comfortable handling a wide range of employee queries in a fast-paced environment. You’ll be organised, detail-oriented and confident managing multiple priorities.
Strong communication skills are essential, with the ability to adapt your style to different audiences and build trusted relationships across the business. You should be confident using HR systems and tools like Excel, and able to troubleshoot issues using different sources of information. Fluency in French is required for this role.