Centrica plc is offering a POD Team Leader position in Leicester for a 6-12 month contract. The role involves supporting a team of Customer Resolution Agents by managing performance, coaching, and ensuring high levels of customer service. Responsibilities include analyzing data for performance improvements, enhancing team efficiency, and maintaining operational standards. Ideal candidates should have strong coaching abilities, excellent communication skills, and relevant analytical capabilities. The position offers flexible rewards to support employees and their families.
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