Program Lead (Demand and Process Management)
Join to apply for the Program Lead (Demand and Process Management) role at AXA XL
Program Lead (Demand and Process Management)
Join to apply for the Program Lead (Demand and Process Management) role at AXA XL
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Demand & Process Lead
AXA XL is an Equal Opportunity Employer.
The Demand & Process Lead role oversees all new project demand, resource requirement, and application delivery processes. Application Delivery is composed of Application Solutions, Digital Factory, and Transversal Application Services with this role works across the areas.
As the Demand & Process Lead across Application Delivery, you will play a pivotal role in enabling smooth delivery and operations across several areas. Your responsibilities will encompass supply and demand management of resources, project estimations, project mobilisation in partnership with project managers, financial management, and process management for Application Delivery. This position requires a proactive individual with excellent coordination, communication, and organisational skills.
What you’ll be doing
What will your essential responsibilities include?
* Application Delivery Project Demand intake for complex pieces of work requiring a cross functional teams to deliver.
* Responsible to assess demand including creation of estimates, resource needs, contribute inputs into the creation of business cases, and understanding the customer needs.
* Clear communication back to customers around where the demand is within the pipeline.
* Coordination with GT Application Delivery Teams, GT CTO Team, and Cloud teams on demand management and project mobilisation.
* Work closely with product owners, scrum masters of agile product squads (and other stakeholders) and project managers of waterfall project to forecast and coordinate need for additional resources in line with approved budgets for resources.
* Investigate, analyse, and recommend cost effective resource solutions for relevant assignments, including considerations across internal and external sources and from current and new worldwide locations.
* Understand department’s resource demand and capacity on in- flight projects as well as planned work, for projects and non-project work.
* Prepare analysis for the department on over/ under utilisation of resources and provide recommendations.
* Proactively plan for resource demand over a 6-month horizon
* Owns GT Application Delivery process around project estimations, resource planning, and portfolio management.
* Work closely with IT finance team and PMO to manage project financials, e.g. Strategic financial planning and budgeting of Digital Factory, forecasting and actuals tracking, charge-back, funding requests, etc.)
* Provide financial reports and analysis to support decision-making related to resource allocation and budget management.
* Centralised small change budget ownership, planning, and tracking partnering with application delivery teams.
* Application Delivery Process Management, Process Development, and Rollout of Process Changes
* Maintenance of centralised application delivery processes and site to maintain processes.
* Application Delivery Budget Management including tracking purchase orders to budget.
The Demand & Process Lead will report to the Head of Application Demand & Operations.
What you’ll bring
We’re looking for someone who has these abilities and skills:
* Bachelor's degree in Business Administration, Computer Science, or a related field and/or prior experience working within the technology industry or related sectors. Master's degree is a plus.
* Project Management and Agile Methologies experience.
* Process Management expertise.
* Budget Management experience.
* Workforce Planning expertise.
* Knowledge of scaled agile methodologies (SAFe certification is desirable) and waterfall methodologies, resources management, forecasting techniques, financial management, and project estimattions
* Excellent communication and interpersonal skills to effectively collaborate with diverse teams and stakeholders.
* Ability to manage conflicts and promote a collaborative team environment.
* Flexibility and adaptability to handle changing priorities.
* Strategic thinking, problem-solving skills and a proactive attitude towards addressing challenges.
* Familiarity with agile tools and software, such as Planview, JIRA, Confluence, and COUPA.
What we offer
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
* Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
* Robust support for Flexible Working Arrangements
* Enhanced family-friendly leave benefits
* Named to the Diversity Best Practices Index
* Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars
* Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
* Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
* Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
* AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.
For more information, please see axaxl.com/sustainability.
Who we are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
Want to know more?
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Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Consulting, Information Technology, and Sales
* Industries
Insurance
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