Description
Motability Operations are currently recruiting for a VRM Sales Support Specialist to join our team in Bristol on a full-time, permanent basis. The VRM Sales Support Specialist plays a critical role in Customer Development by providing high-quality, first-point resolution for dealer administrative and support queries. The role underpins the performance of the proactive outbound sales teams by ensuring administrative processes are managed efficiently, accurately, and within agreed service levels.
Working closely with the wider Customer Development function and key teams across VRM, the Sales Support Specialist ensures dealer queries are resolved quickly and effectively, supporting a consistent and positive dealer experience. Through strong collaboration, process discipline, and service focus, the role enables sales teams to concentrate on growth activity while maintaining high standards of operational delivery and customer satisfaction.
Responsibilities:
Inbound Customer Support: Handle inbound dealer calls and enquiries via phone, email and chat, ensuring professional, accurate, and efficient service delivery.
First Call Resolution: Strive to resolve queries on the first contact, minimising referrals and ensuring the best possible experience for the customer.
Sales Awareness: Identify and act on opportunities to promote MFL and encourage dealer engagement in line with ...