Customer Service Advisor
Reference Number: JR249639
Location: Kaplan Living, Glasgow
Working Pattern: Part Time, 24 hours per week on weekends
Contract Type: Permanent
Number of roles: 1
Salary: £24,570 (£15,724 prorated)
We are looking for a Customer Service Advisor to join our team.
Role Summary
The Customer Service Advisor will assist in ensuring the property is managed and operated in line with agreed operating principles, supporting our goal of delivering industry-leading service to students, parents, and stakeholders. They will embrace Kaplan Living’s “more than just a room” philosophy by promoting student welfare and support services, while providing a welcoming and professional reception service to all students and visitors.
A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https:///2zwp6m2m.
What you’ll bring to the role
Essential skills/experience
1. Have experience in customer service, hospitality or student service provision, ideally accommodation
2. Have experience of working in an effective Health & Safety culture in line with legislation
3. Have good IT skills (MS Word, Excel, and be adaptable to foster new skills to operate Kaplan's internal management systems
4. Ability to prioritise workload and meet deadlines
5. Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
6. Embrace the 'more than just a room' philosophy of Kaplan Residences
7. Have a passion for customer care and a sensitivity to students needs
8. Have experience in a customer facing environment
9. Ability to offer flexibility in working hours
10. Maintain confidentiality of anything discusses, overheard or dealt with whilst carrying out the role
What we do
Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Livingis a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.
What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
11. 28 days annual leave*
12. Big discounts on Kaplan courses for you and your family
13. 24/7 confidential helpline providing counselling and other support services
14. Company pension contributions
15. Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
16. Medicash Health Cash Plan
*