Annual salary: up to £26,280.00
Co-ordinator
Caerphilly
Full-Time, Permanent Role
Salary up to £26,280 PA
Are you a great multitasker who thrives in a fast-paced environment? Are you a customer service champion? Do you want to be proud to work for a company that gives back as much as you?
Operating from our offices in Caerphilly, we are looking to recruit a Co-ordinator to join the team. Once fully trained, hybrid working is an option.
Celtic Horizons are passionate about providing exceptional services through our culture of delivering excellence in everything we do. The ideal candidate will have extensive experience in a customer-focused environment and be passionate about customer service.
About the Role
We are looking to recruit a Co-ordinator to join us at our site in Caerphilly to provide exceptional delivery across our Region. This is a busy and fast-paced department with 5 call handlers providing one-to-one call centre delivery solutions across a wide variety of customer repair issues.
The position is for a dynamic and enthusiastic person with good geographical knowledge of United Welsh stock, who can plan and co-ordinate people and tasks with the ability to think on their feet. The role involves providing an efficient, cost-effective, and professional service to our customers by scheduling operatives on a day-to-day basis, prioritising jobs according to emergency levels, location, and equipment and timing criteria.
Role Criteria
The successful candidate must be efficient, organised, and able to prioritise their workload. We're looking for a great team player with an enthusiastic and proactive approach to meeting deadlines and budgets, even when facing difficulties.
* Proficient with Office IT applications
* Good organisational skills and the ability to multi-task
* Excellent telephone manner with the confidence to converse with tenants, trades operatives, contractors, and housing association employees. Responsible for answering calls from tenants, raising, and recording repair work orders
* Experience dealing with customer complaints
* Ensuring all relevant data is up-to-date on planned and responsive works
All roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship.
Benefits we can offer you
* 25 days annual leave plus bank holidays
* Annual Mears Fun Day — a celebration organized as a thank you from the Executive team
* Volunteering Leave — supported paid volunteering in the community
* Staff perks with Mears Rewards — discounts on groceries, holidays, eye tests, Share Save scheme, and more
* Family-friendly policies
Candidates should be aware that all roles are subject to relevant DBS/Security checks before employment begins.
Apply below or contact:
Lauren Bellini (lauren.bellini@mearsgroup.co.uk)
If you need help with your application, we are here to support you every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment. We are a Disability Confident employer, support the Armed Forces Covenant, and have received the Gold Award in the Defence Employer Recognition Scheme (ERS). We also hold an Endorser Award for the Career Transition Partnership, demonstrating our commitment to veterans transitioning into civilian careers.
To promote social mobility, we invite applicants to voluntarily share background information during the application process to help us understand diverse experiences. This information is optional and will not impact your application.
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