Internal Opportunity: Operations Manager - UTC Oadby
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A fantastic opportunity has arisen exclusively for our DHU Healthcare colleagues to step into a pivotal leadership role within our Urgent Treatment Centre (UEC) Division. If youre passionate about operational excellence, people leadership, and delivering high-quality services that make a real impact, we would love to hear from you.
Location: Oadby UTC,
Hours: 37.5 per week ( Monday to Friday, 1 in 4 weekend rota)
Contract Type: Secondment - 12 th months
Eligibility: Internal applicants only
About the role:
As Operations Manager, you will provide visible and effective operational leadership to our UEC services, supporting our Clinical and Operational Leads to ensure the delivery of responsive, safe, and efficient care across the region. You will be responsible for the day-to-day management of non-clinical teams, rota planning, performance monitoring, service improvement, and contract compliance.
Youll work closely with senior leaders, partners, and commissioners to deliver high-quality services, contribute to future development opportunities, and support DHUs commitment to innovation, collaboration, and patient-centred care.
Key responsibilities include: Leading, managing, and supporting non-clinical staff across the UEC UTC division
Ensuring effective service delivery in and out of hours, including rota oversight, operational planning, and incident preparedness
Monitoring performance against contract KPIs and driving continuous service improvement
Collaborating with clinical leads, service managers, and stakeholders to support safe and effective patient care
Managing recruitment, appraisals, training, and HR processes across your team
Representing the division in meetings with commissioners and contributing to service development plans
Taking part in the on-call rota to provide 24/7 operational leadership support
Contributing to financial planning, resource allocation, and the delivery of cost-effective services
What were looking for:
Essential criteria: Educated to degree level or equivalent operational management experience
Proven leadership experience managing large or complex teams
NHS management experience, preferably in urgent or unscheduled care settings
Strong working knowledge of rota management, performance frameworks, and workforce planning
Excellent communication, negotiation, and relationship-building skills
Advanced IT proficiency, including Microsoft Excel and other management tools
Ability to work flexibly across shift patterns and provide on-call leadership support
A solutions-focused leader with the ability to remain calm under pressure and lead by example
Commitment to DHUs CARE values and a passion for improving services for patients and staff
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