Housing Support Officer
Job Types: Full-time, Permanent
Salary: £25,838 per year
Hours: 37.5 hours per week
Location: Bristol BS16
Join a respected supported housing provider in East Bristol, dedicated to helping tenants live safely and independently. They focus on delivering person-centred support and high-quality housing, ensuring tenants feel supported and valued in their homes.
Benefits
* 28 days annual leave including bank holidays, plus your birthday off
* Blue Light Card and Health Cash Plan
* Company pension scheme
* Cycle to Work scheme
* Two wellbeing days per year
* Casual dress code and company events
* Referral programme
* On-site parking
* Access to nationally recognised training and qualifications
About the role
We are looking for a Housing Support Officer to manage tenancies and support tenants across a range of housing schemes. You will work closely with the Care and Management teams to resolve tenancy issues, oversee rent and service charge recovery, and maintain high standards across all properties. A proactive, compassionate, and organised approach is essential.
Key Responsibilities
* Manage rent and service charge arrears, including preparation for enforcement action and court applications
* Support tenancy sustainment and assist tenants with moves through mutual exchange, private rental, or local authority schemes
* Resolve tenancy issues including safeguarding concerns, breaches, and anti-social behaviour
* Implement and support housing policies covering allocations, transfers, and tenancy management
* Review tenant circumstances and provide recommendations for future housing options
* Liaise with maintenance teams to ensure properties are clean, safe, and well-maintained
* Engage the notice to quit process where necessary
About You
* Previous experience in housing, tenancy management, or supported housing (preferred)
* Understanding of tenancy agreements, licences, and housing legislation
* Knowledge of welfare benefits, particularly Housing Benefit
* Experience of liaising with Social Services and external agencies
* Confident interpersonal skills with the ability to build strong tenant relationships
* Strong IT skills and accurate record-keeping
* Full UK driving licence and business miles insurance (or willingness to obtain prior to starting date)
* Housing-related training or qualifications (desirable but not essential)
* Experience managing conflict in social housing or supported housing environments
* Caring, resilient, and organised, able to prioritise effectively
Apply Now
If youre passionate about supporting tenants and making a real difference in peoples lives, wed love to hear from you. Click Apply to join this rewarding role as a Housing Support Officer today!
At Olive Recruit, we are committed to fostering a workplace culture that embraces diversity and promotes inclusivity. Our core values, Integrity, Impact, Inclusivity, and Innovation, guide our efforts to create an environment where every employee feels valued, respected, and empowered to excel.
As a recruitment agency, we prioritise sourcing and placing diverse candidates with our clients, recognising that diverse perspectives are essential for business success and inclusive work environments.
We take great pride in celebrating the unique backgrounds and experiences of our team members and candidates. By embracing these different perspectives, we not only create a great place to work but also better serve our clients. Your individuality is what makes our team strong.
Join us in championing our values and building a workplace where everyone can thrive.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All colleagues are expected to share this commitment and participate fully in safeguarding training and processes.
The successful applicant will undergo a free enhanced disclosure from the disclosure barring service & other compliance checks required.