Would you like to work for one of Scotland's leading law firms in an IT capacity? Harper Macleod are looking for an IT Support Administrator Apprentice to work within their IT Service Desk and provide professional, efficient and friendly support to client advisory and support colleagues across the firm. Being the junior member of a team of six, you will have the opportunity to work with experienced staff to further your career. The team cover the core business hours of 8am – 6pm, Monday to Friday and you will work seven hours per day with a one-hour break lunch break. This role is fully office based. You will be supported throughout your IT journey by your team and the onus will be on you to learn, develop and progress through on the job and classroom-based training. Harper Macleod have supported numerous IT Apprentices over the years, so you are in safe hands! Responsibilities: Resolving and investigating incidents. Responsible for the management of service requests coming via telephone, email and web. Providing desk side support. modify and resolve tickets. Escalating issues where appropriate and unresolved tickets. Acting as primary point of contact for colleagues, ensuring they are kept up to date with the progression of incidents. Engaging with third party suppliers and other members of the IT team. Provide professional, efficient and friendly advice to our colleagues. What skills/qualities you should have: Good oral and written communicator. Strong interest in computing/IT. Good organiser, ability to manage your workload. Enthusiasm and positivity. Ability to take direction. Team player. Strong work ethic and is reliable. Process orientated. It would be beneficial if you have: Experience of customer service. Experience of MS Windows/Office. Experience of Enterprise IT software Salary: £22,932 per annum. Working week: 35 hours per week, Monday to Friday. The IT team operate between 8am - 6pm, your hours will reflect a 7 hour working day, with a 1 hour lunch break. Benefits: Critical illness protection. Life assurance. Discounted conveyancing on sales and purchases. Discounted eyecare. Charity donation through payroll. Cycle to work scheme. Buy additional leave option. Extra holidays at Christmas. CSR days. Funding for external training. Recruitment finder’s fee. Additional discounts. 4pm birthday finish. Pension scheme. Future prospects: Should you perform well in this role, there is an opportunity for you to take up a permanent position at the end of your qualification. Many of our previous apprentices are still with the company. Future salary will be discussed should you be offered a permanent role. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!