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A small-sized property organisation with a focus on delivering exceptional services to its clients. The company is known for its commitment to quality and fostering a supportive work environment.
Job Description
* Ensure all client interactions are logged and followed up appropriately.
* Collaborate with internal teams to resolve customer issues effectively.
* Maintain accurate and up-to-date customer records.
* Provide guidance to clients regarding property-related processes.
* Identify and escalate issues requiring further attention to the appropriate department.
* Contribute to improving customer service procedures and standards.
* Deliver a high standard of service, ensuring client satisfaction.
The Successful Applicant
A successful Customer Service professional should have:
* Previous experience in a customer-focused role, preferably within the property industry.
* Strong problem-solving skills and attention to detail.
* Proficiency in using customer relationship management tools or similar systems.
* Excellent verbal and written communication skills.
* A proactive attitude with the ability to work independently and as part of a team.
* A commitment to providing outstanding customer experiences.
What's on Offer
* A permanent position within the property sector, offering stability and growth opportunities.
* Work in a supportive and professional environment in West Malling.
* Opportunities to enhance your skills and progress in your career.
This is an exciting opportunity to join a reputable organisation in the property industry. Apply now to become a key part of the team and make a positive impact!
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