Description
Join Estée Lauder Companies at Whitman Laboratories, where a fifth of the company’s global sales output is manufactured. As a global leader in prestige beauty, we serve over half a billion consumers annually through renowned brands such as Estée Lauder, MAC, Jo Malone London, and Clinique, across more than 150 countries.
We’re looking for a Process Team Leader (PTL) to lead shift performance across Compounding and Pre‑Weigh, ensuring safe, compliant and efficient delivery to plan. You will drive day-to-day execution against schedule and KPIs, develop team capability, and champion continuous improvement.
1. Plan and lead shift delivery across Compounding & Pre‑Weigh: review weekly schedules, allocate labour/equipment, track attainment and escalate constraints/risks to protect weekly/monthly KPIs (Quality, Cost, Delivery).
2. Provide visible shop‑floor leadership: run tier meetings/shift briefs, ensure clear communication, and deliver effective shift handovers.
3. Maintain real‑time schedule status and coordinate activities with key stakeholders (QA, Short Range Planning, Engineering, Warehouse).
4. Oversee manufacture and testing of bulk using approved/validated processes and procedures, ensuring compliance with Manufacturing, Cleaning, Sanitisation, QA, GMP, Safety and Environmental requirements.
5. Manage the Pre‑Weigh raw material process to ensure materials are handled, picked, grouped and transferred to processing on time.
6. Troubleshoot issues and lead/participate in root cause investigations for quality events or procedure non‑conformance, including deviations and CAPA in Veeva.
7. Drive Right First Time (RFT) and BPO documentation completion/close‑out; investigate and report yield losses and non‑conformances; escalate to the Compounding Manager where required.
8. Maintain and improve GMP standards across the area (housekeeping, dress code, hygiene, sanitisation/cleanliness and documentation).
9. Ensure equipment is safe, available and maintained; coordinate breakdown response with Engineering and support selection/installation/commissioning of new plant and equipment.
10. Conduct process audits (GMP, Safety, Environmental) and support compliance/regulatory audits as an SME (e.g., ISO, FDA, Data Integrity).
11. Review consumables stock and escalate shortages/risks to prevent disruption.
12. Support validation and calibration activities in line with MIL and the calibration schedule.
13. Lead or support Compounding & Pre‑Weigh projects and continuous improvement to improve KPIs.
14. Manage and develop direct reports (attendance, performance, development and welfare) and coach/support the Deputy PTL (your second‑in‑command) to run the area effectively.
15. Promote a proactive safety culture: follow safety rules, participate in BBS audits, raise observations, support HS&E risk assessments and workplace inspections, and ensure TAF completion, investigation and follow‑up actions.
Qualifications
16. Proven experience leading a shift/team in a manufacturing, processing or regulated environment (GMP experience preferred).
17. Strong working knowledge of safety, quality and compliance expectations, with confidence supporting audits and investigations (CAPA/deviations).
18. Ability to plan resources and deliver to schedule, balancing competing priorities.
19. Clear communication skills with the ability to coordinate effectively across functions.
20. Hands-on problem solving and root cause investigation capability.
21. A coaching mindset, with the ability to develop others.
22. Knowledge of ISO 22716 and ISO 9001 is desirable.