Desktop Support Engineer / 2nd Line Support
Rate: £165 per day - Limited Company
Location: Cambridge - Fully onsite
Duration: 3 months initially
Start date: ASAP
Standard hours: Mon-Fri, 9am-5pm
We are assisting a large IT service provider who seek a Desktop Support Engineer / 2nd Line Support Analyst for a Cambridge based end client. This is an excellent opportunity to join a dynamic environment with potential for long‑term extension following the initial 3 month contract.
Key Responsibilities
* Provide onsite 2nd line desktop support to end users
* Troubleshoot and resolve hardware and software issues
* Support Microsoft Office Suite and standard business applications
* Assist with mobile device support (smartphones, tablets)
* Provide printer and peripheral support
* Deliver excellent customer service and timely issue resolution
* Escalate complex issues where necessary
Required Skills & Experience
* Proven experience in desktop support / 2nd line IT support roles
* Strong knowledge of Microsoft Office Suite
* Experience supporting mobile devices and printers
* Solid troubleshooting and problem‑solving skills
* Strong communication and interpersonal abilities
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