Contract Markit EDM Production Support Analyst
📍 Edinburgh (Hybrid – 1 day in the office)
đź•’ Initial 6 months | Inside IR35 | Strong extension potential
We’re supporting a well‑established financial services organisation in Edinburgh looking for a Markit EDM Production Support Analyst to join a small, close‑knit data team.
This role is firmly production support–focused. You’ll be responsible for keeping the Markit EDM platform running smoothly, acting as a key point of contact between technology and the business, and ensuring issues are identified, communicated, and resolved quickly.
What you’ll be doing:
* Monitoring daily Markit EDM batch runs and checking for errors or failures
* Investigating breaks, performing root cause analysis, and driving resolution
* Triaging support calls and incidents, prioritising appropriately
* Communicating clearly with investment and business users around issues and fixes
* Working closely with internal tech teams and vendors where required
* Maintaining clear operational documentation and handovers
What we’re looking for:
* Strong experience in Markit EDM production support (or very closely related EDM environments)
* Comfortable operating in a BAU / run-the-platform role
* Solid SQL query skills for investigation and analysis
* Excellent stakeholder communication skills – calm, clear, and dependable
* Someone who enjoys being the go‑to person when things need fixing
Desirable (but not essential):
* Oracle Forms
* XPF
* Snowflake
* .NET
* Background in EDM development (will be considered if keen to move into production support)
Why consider it:
* Small, experienced, supportive team
* Sensible hybrid model (1 day per week on site)
* 35‑hour working week
* Interesting, business‑critical platform work without unnecessary firefighting
If you’re a production support specialist – or an EDM developer ready to step into a more operational role – this is well worth a conversation.