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Our client is seeking a team of Client Services Administrators to assist with issuing ABS statements or chargeable events certificates for life and pension customers and financial advisors, relating to their life and pension products.
You will also be required to handle and resolve customer queries from internal teams accurately and effectively, ensuring the best possible customer experience.
Work pattern
* Standard Business Hours
* Start Dates: ASAP
* Duration: Permanent
Your day-to-day activities will include:
* Customer Service – Provide award-winning administrative support and be part of a supportive team that is all about doing the right thing for our customers.
* Accuracy – Maintain accuracy and accountability in an expanding and fast-paced environment.
* Teamwork – Recognise the importance of working together as a team to maximise team, department, and company results.
* Knowledge – Achieve and actively maintain skills and knowledge of the financial services industry. Focus on sharing knowledge and skills to continue to develop the team and its effectiveness.
* Development – Develop new processes and challenging existing ones to maximise efficiency and accuracy. Focus on personal development to achieve industry and career progression.
What are we looking for?
* Previous experience in a similar role within financial services
* You will be process-driven and possess a keen eye for detail
* An excellent communicator capable of clearly and effectively presenting ideas to stakeholders.
* A passion for customer service with a commitment to deliver on your promises and going above and beyond for our customers.
* Computer literacy and willingness to learn new systems and technologies.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
Location: Norwich, England, United Kingdom
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