KEY RESPONSIBILITIES Facility Operations Management Oversee daily operations of tennis court facilities, including booking systems, court maintenance scheduling. Manage bowls facility operations, coordinating with bowling clubs and individual users Coordinate hall hire services, managing bookings, setup requirements, and customer liaison Ensure optimal facility utilisation Programme Development and Marketing Create and implement marketing strategies to promote facilities and programmes Develop partnerships with businesses, community groups, charities and educational institutions Monitor programme effectiveness and make recommendations based on community needs and feedback Identify and seek grants for the improvement of the facilities, and provision of activities. Building and Grounds Management Oversee the refurbishment, maintenance and upkeep of pavilion buildings and surrounding grounds Coordinate with contractors and maintenance teams for repairs and improvements Clerk committee and working group meetings dedicated to the operation and refurbishment of the gardens and pavilion. Manage facility security, including opening/closing procedures and alarm systems Ensure facilities meet required standards for cleanliness, safety, and presentation Health and Safety Management Implement and maintain comprehensive health and safety protocols across all facilities Conduct regular risk assessments, ensuring compliance with relevant legislation Manage incident reporting and investigation procedures Undertake safety training Customer Service and Administration Provide excellent customer service to facility users and community groups Handle inquiries, complaints, and feedback in a professional manner Maintain accurate records of bookings, income, and facility usage Prepare regular reports on facility performance and revenue generation