Job title: Housing Officer - Initial Accommodation (IA) Department: Contingency Operations Reporting to: Initial Accommodation Team Leader Location: Surrey, West Sussex and Kent Contract type: Permanent Hours of work: 40 hours p/w (Mon - Friday, 8:30am - 5pm) Salary: £32,000.00 per annum The Housing Officer is responsible for managing all aspects of the Initial Accommodation Housing and those working on site, by providing guidance and practical support to all team members and safeguarding service users. The Postholder ensures the efficiency of operations whilst guaranteeing compliance and alignment to the culture. Effectively planning time to maintain accurate records, keep systems up to date and meet business need, whilst meeting KPO’s and safeguarding service users. Procedures Plan and prioritise property inspections and audits Report on the outcome of inspections Offer guidance and support to your team members to ensure the correct standards and compliance is achieved Maintain professional communication with internal and external stakeholders Ensure teams training is up to date to support the requirements of the contract and to support the successful completion of the role Provide on call cover during peak times or emergencies Meet KPO’s within the timeframe given Ensure the safeguarding of all service users with the IA accommodation Handle complaints and respond appropriately Prepare and plan for the extensive travel required as part of this role Connect and Collaborate Work closely with your line manager and team members Collaborate with others, attending meetings as required Supporting team members and provide on-the-job training Provide cover for other staff as agreed by line manager Responsive Keep up-to-date with all written and verbal communications (i.e. emails/messages /calls) Ensure all records are maintained and kept up-to-date according to company policies and procedures Regular contact with your line manager keeping them updated of any issues that may arise Talented Monitor own work levels, progress and development in the role Undertake all core learning and development programmes as required Undertake relevant learning according to agreed Personal Development Plan Trusted All employees are responsible for ensuring any personal data which Clearsprings Group holds and for which they are responsible, is kept securely and is not under any conditions disclosed to any third party unless that third party has been specifically authorised by Clearsprings Group to receive that information and has entered into a confidentiality agreement. Agile and Diverse Any other duties within the scope of responsibility and ability, as required, inclusive of providing similar support to any other local company project Professional Maintain a good understanding of the legislation of the contract 25 days annual leave plus national bank holidays Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships) Life Cover (2 x basic salary) 6-month probation period Employer pension contribution (4% employer, 4% employee) Laptop/Phone/other equipment if required as part of job role Referral Scheme Diversity Statement Clearsprings Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Modern Slavery Statement Clearsprings Groups conduct robust checks on any new employee including eligibility to work in the UK to safeguard against human trafficking or individuals being forced to work against their will. Safeguarding Statement Clearsprings Group is committed to Safeguarding and promoting the welfare of children, young people and adults at risk, and expect all employees to share this commitment. All successful applicants will be required to undertake a satisfactory DBS check in line with their job role. *Successful applicants will require Counter Terrorism Clearance (CTC)* This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. We reserve the right to close the advert early if there is a higher level of interest that expected.