KEY RESPONSIBILITIES
Facility Operations Management
Oversee daily operations of tennis court facilities, including booking systems, court maintenance scheduling.
Manage bowls facility operations, coordinating with bowling clubs and individual users
Coordinate hall hire services, managing bookings, setup requirements, and customer liaison
Ensure optimal facility utilisation
Programme Development and Marketing
Create and implement marketing strategies to promote facilities and programmes
Develop partnerships with businesses, community groups, charities and educational institutions
Monitor programme effectiveness and make recommendations based on community needs and feedback
Identify and seek grants for the improvement of the facilities, and provision of activities.
Building and Grounds Management
Oversee the refurbishment, maintenance and upkeep of pavilion buildings and surrounding grounds
Coordinate with contractors and maintenance teams for repairs and improvements
Clerk committee and working group meetings dedicated to the operation and refurbishment of the gardens and pavilion.
Manage facility security, including opening/closing procedures and alarm systems
Ensure facilities meet required standards for cleanliness, safety, and presentation
Health and Safety Management
Implement and maintain comprehensive health and safety protocols across all facilities
Conduct regular risk assessments, ensuring compliance with relevant legislation
Manage incident reporting and investigation procedures
Undertake safety training
Customer Service and Administration
Provide excellent customer service to facility users and community groups
Handle inquiries, complaints, and feedback in a professional manner
Maintain accurate records of bookings, income, and facility usage
Prepare regular reports on facility performance and revenue generation
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