We are seeking a friendly, organised, and proactive individual to join our team. This part‑time role combines general administrative duties with customer service responsibilities, supporting the smooth day‑to‑day running of our operations.
Key Responsibilities:
* Act as the first point of contact for customer enquiries via phone and email.
* Provide timely and professional support, resolving queries or escalating where necessary.
* Maintain a positive and helpful attitude when dealing with customers.
* Maintain accurate records and update internal systems.
* Assist with filing, data entry, and document management.
* Deal with third‑party warehouses to facilitate shipments and stock management.
* Support other departments with ad‑hoc admin tasks as required.
Requirements:
* Previous experience in customer service or administrative roles preferred but not essential, as training will be provided.
* Strong communication skills, both written and verbal.
* Experience in Microsoft Office (Word, Excel, Outlook).
* Ability to multitask and prioritise effectively.
* Friendly, approachable, and professional manner.
* Attention to detail and a proactive attitude.
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