Overview
Reception and Customer Service Advisor - Tewkesbury, Gloucestershire, at Places for People. Safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold high standards of safeguarding and accountability. Pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, are part of our recruitment process to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture and report concerns to protect those in our communities.
We have an exciting opportunity for a Reception and Sales colleague (internally known as a Placemaker) at Places Leisure, where you will work in a lively environment with like-minded people. You will help to inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service while promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members. Previous experience in a sales and customer service environment is beneficial; however, if you are naturally proactive and self-motivated, we offer continuous learning and development opportunities with training and tools to succeed in this role and beyond.
Responsibilities
* Create personable and meaningful relationships with customers in a unique and relevant way.
* Multitask and manage daily operational tasks with strong execution and confidence.
* Advocate the benefits of physical activity and contribute to our mission of creating active places and healthy people.
* Use sales tools and techniques documented by Places Leisure membership management.
* Maintain a sales-focused and target-driven approach.
* Deliver first-class customer service and engage with customers in a friendly and professional manner, going above and beyond to uphold high standards.
About Us and Beliefs
We are Places for People Group, a social enterprise that believes people build communities. We aim to create places for people to thrive and to be the UK's leading health and wellbeing enabler. We value our people and communities and strive to support and appreciate our team as part of our broader purpose.
Benefits
* Real Living Wage alignment
* 2% bonus scheme for all colleagues
* Full Health & Fitness membership for you, a nominated adult, and up to 4 juniors
* Flexible working (including part-time, shift work, and more)
* Opportunity to purchase additional annual leave
* Ongoing personal learning and development opportunities
* Access to Company Pension scheme
* Cashback plan for healthcare costs – up to £500 per year
* Discounts of up to 50% on activities, centre shop and cafes
* Extra perks including discounts and offers from shops, cinemas, and more
#J-18808-Ljbffr