Head of Marketing Operations & Delivery
£45,000 – £50,000 (depending on experience)
Office Based Role in Cannock, Staffordshire.
We’re a comprehensive agency, managing all aspects in-house to ensure lasting growth for our business partners and clients.
Sorry, we don’t collaborate with recruitment agencies.
Must hold Eligibility to work within the UK.
About Us
At OMS (Online Marketing Surgery), we’re not your typical digital marketing agency. We help businesses grow by getting them more customers, more leads, more sales, and more revenue—doing it properly. Founded in 2009, OMS is an established, SEO‑led growth agency working with ambitious businesses across the UK. We operate more like consultants than a traditional agency. We care about outcomes, accountability, and long‑term growth, not just vanity metrics or box‑ticking exercises.
The Role
As Head of Marketing Operations & Delivery, you’ll play a senior leadership role within OMS. This role sits at the heart of the business and exists to ensure that marketing delivery across all clients is consistent, high‑quality, well‑managed, and scalable, without everything flowing through the founder. This is not a hands‑on execution role and not a sales role; it is a delivery leadership, accountability, and quality‑control role.
Key Responsibilities
Marketing Delivery & Standards
* Oversee marketing delivery across SEO, PPC, web development, and social media
* Ensure work is scoped correctly, prioritised properly, and delivered to a consistently high standard
* Act as the guardian of “how good looks” across all marketing services
* Identify delivery risks early and intervene before issues escalated
Team Leadership & Accountability
* Lead and support the marketing team day‑to‑day
* Manage workloads, utilisation, and capacity
* Hold team members accountable for quality, deadlines, and communication
* Support development of junior and mid‑level team members
Client Experience & Commercial Awareness
* Own delivery from onboarding through ongoing service
* Act as an escalation point where needed
* Identify upsell and cross‑sell opportunities
* Reinforce client trust and confidence
Process, Systems & Support
* Own and improve delivery processes
* Ensure standards are documented and followed
* Reduce founder dependency through operational ownership
What We’re Looking For
* Proven marketing leadership experience in an agency
* Strong understanding of SEO, PPC, web, and marketing services
* Calm, confident, and structured leadership style
* High accountability and ownership mindset
* Excellent communication skills
At OMS, we don’t just hire for skills. We hire for attitude, mindset, and leadership ability.
You’ll be someone who:
* Thrives on responsibility and accountability.
* Enjoys bringing structure and clarity to complex environments.
* Is confident managing people and priorities.
* Can challenge when needed and say “no” professionally.
* Understands how service‑based businesses and agencies operate.
* Communicates clearly with both clients and internal teams.
* Cares deeply about quality, standards, and outcomes.
Qualifications & Experience
* Proven experience in a senior marketing leadership, operations, delivery, or client services role within a digital marketing agency.
* Demonstrable experience leading and overseeing multi‑disciplinary marketing teams (e.g. SEO, PPC, content, web, digital PR, social), with accountability for standards, delivery, and outcomes.
* Strong operational and commercial awareness, including an understanding of:
o Time and capacity planning
o Margins and utilisation
o Delivery risk and scope control
* Confident managing client relationships at a senior level, including expectation‑setting, escalation handling, and identifying cross‑sell and up‑sell opportunities where appropriate.
* Excellent organisational and leadership skills, with the ability to bring structure, clarity, and consistency to fast‑moving environments.
* Comfortable working across multiple services and priorities, making decisions independently while knowing when to escalate.
* You do not need to be a hands‑on SEO, PPC, or development specialist, but you must have a strong working understanding of how these services fit together, how quality is assessed, and where delivery risks typically arise in an agency setting.
What We Offer
* 30 days paid holiday per year (including Bank Holidays)
* Pension scheme
* Private Healthcare
* A senior leadership role with real influence and autonomy.
* The opportunity to shape the future of a growing agency.
* A supportive but accountable culture that values ownership and integrity.
* Exciting team events.
* Ongoing professional development and long‑term career progression.
How to Apply
Think you’d be a great fit? We’d love to hear from you.
Please send your CV along with a short cover letter telling us:
* Why OMS feels like the right environment and appeal to you?
* Have you held a senior leadership or operations role in a digital marketing agency?
* Have you directly managed multi‑disciplinary marketing teams of 8+ people (e.g. SEO, PPC, content, web)?
* Which digital marketing services do you have working knowledge of and how comfortable are you making decisions without founder approval?
Join OMS and help us build a scalable, high‑performing digital marketing agency with clarity, accountability, and purpose at its core.
Ready to apply?
Complete the form below, upload your CV and a member of our recruitment team will contact you shortly.
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