Pertemps Daventry are currently recruiting for one of our well established companies based on the outskirts of Daventry. We are currently recruiting for a Experienced Customer Service Office Administrator.
Job description
Liaising with customers either by telephone or email to agree collection/dispatch of coffee machines
Daily processing of despatch labels through allocated Couriers
Daily processing of collections through allocated Couriers
Liaise directly with couriers to resolve customer queries in a prompt and timely manner
Answering the phone to customers and taking enquiries for all areas of the business to assist with the repair of their coffee machines
Assist customers in placing their repair and provide the repair options. Provide administrative support for customers allowing them to log in to the website and customer portals
Receiving and processing emails from Customers, categorise by Customer type and process accordingly
Provide administrative support to the Service team as a whole
Daily update of customer repair data to company and client portals/data systems
Occasional assistance with receipt and dispatch of coffee machines
General filing duties and support with all administration duties within the office
Skills and Experience:
4 years Administrative Experience
Excellent Communication and Organisations Skills
Excellent time management and self motivation essential
Ability to work under pressure and manage day to day tasks as a priority and efficiently
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Microsoft Office experience, including Excel and Outlook
Experience in handling customer enquiries by phone and email
Flexible and be able to work in a small team and have a positive and friendly approach
Good eye for detail and ability to understand the service and product - Training provided
Salary £26,000 to £26,500 depending on skills/experience
Job Types: Permanent, Full-time
9:00 – 5:00 with 30 minutes lunch
For More information please contact Niki Shrimpton @pertemps daventry on