Overview
Our client based in Dursley are currently recruiting for Sales Order Coordinator to join their team on a permanent basis. This is an excellent opportunity to join a business who are focussed on continued growth by supporting customers with expert knowledge and top-notch customer service.
The ideal candidate will have a dynamic mindset, with the ability to generate new ideas and identify, implement, and drive actions that benefit customers. You will be a strong communicator, able to liaise effectively with supply chain contacts in a fast-paced environment. Working closely with internal colleagues, ensuring regular communication to provide support to retail customers, enabling a smooth process from order placement through to delivery.
Responsibilities
* Receiving and accurately processing retail customer orders
* Review the system data daily to ensure dispatch reports are aligned
* Work with the warehouse team log product shortages and end dates on the system
* Deal with customer enquiries, passing details through to relevant department as appropriate
* Work with finance team to manage proforma invoices
* Informing internal and external stakeholders of changes in demand and logistics
* Work with logistics partners to ensure stock is picked and delivered correctly
* Amend and update changes to sales prices
* Track delivery performance on the warehouse portal, identify issues and reporting back
* Identify potential risks to shelf life and opportunities to upsell and improve logistic efficiencies
* Ensure orders are invoiced accurately and allocated batches and weights are correct
* Analyse and track data to extract performance data and interpret/report on it
* Booking and liaising with hauliers
Candidate Attributes
* Proactive and adaptable with a “can do” attitude
* Excellent attention to detail and accuracy
* Ability to stay calm under pressure
* Strong communication skills
Hours
Hours – Monday - Friday 37.5 hours per week – early Friday finish
Salary
Salary - £30,000 + 5% pension, life assurance, study support and 25 days holiday plus bank holidays
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