Job Description
* Support care consultations, service reviews and completing client support plans.
* Conduct staff supervisions and client QA’s.
* Create, update, audit client care plans and assist with digital care planning.
* Maintain accurate client and Care Professional records on Home Instead software and People Planner.
* Conduct client and Care Professional introductions.
* Work closely with the Care Manager to co-ordinate care services and ensure the perfect Care Professional and client match.
* Liaise with family members and relevant healthcare professionals in relation to client care.
* Assist in the planning, coordinating, and scheduling of client support, ensuring continuity of service at all times.
* Manage daily medication and task prompts.
* Follow up alerts to ensure a timely service.
* Manage and record Care Professional annual leave requests.
* Deal promptly and appropriately with any queries received, referring to the relevant person or team.
* Build and maintain effective communication with all clients, relatives, Care Professionals and associated professionals.
* Write care plans for new clients.
* Support local community, business events and activities.
* Ensure compliance and quality assurance standards are met in line with company procedures and CQC regulations.
* Report any recruitment requirements to ensure client needs are fulfilled.
* Provide cover in other business areas as and when required.
Qualifications
* Previous experience in a homecare setting advantageous within a Care Co-ordination position.
* Level 3 NVQ in Health and Social Care or equivalent.
* Experience in the care sector delivering a wide range of personal care services.
* Experience of working with MAR sheets and medication in a supervisory role.
* Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
* Knowledge and understanding of legislation and regulations specific to Health and Social Care.
* Good communication skills with the ability to build rapport quickly.
* Must be confident to use care management technology including providing support and training to Care Professionals.
* Must understand the importance of confidentiality working within current legislation.
* Excellent communication and relationship building skills.
* Ability to work in a fast paced environment.
* Passionate about delivering a high quality service to all clients and Care Professionals.
* Professional and sociable team player, flexible and committed.
* Accurate and IT literate.
* Full driving licence and vehicle essential.
* Willing to undergo an enhanced DBS disclosure.
Additional Information
If you have a passion for care and would like to join a great team, we would love to hear from you. Please either apply or contact us on 01590 637250 or email Office@newforest.homeinstead.co.uk