DC Pensions Administrator
Putting members first. Delivering excellence every day.
At the heart of every pension scheme are its members. That's why our client combines outstanding customer service with technical expertise, robust quality controls, and a supportive team culture. We're now looking for a DC Pensions Administrator to join their growing administration team and help deliver a first-class service to our clients and their members. This role is ideal for someone with existing DC pensions experience who is keen to develop their career within a professional, forward-thinking organisation.
The Role
As a DC Pensions Administrator, you'll be responsible for delivering accurate, timely, and customer-focused pension administration services across a portfolio of schemes. Your responsibilities will include:
Managing a wide range of DC administration activities, including leavers, retirements, transfers (in and out), and deaths
Updating pension administration systems and databases accurately
Logging, scanning, and managing post and correspondence
Handling internal and external telephone and written enquiries professionally
Running automated system calculations and completing manual benefit calculations where required
Producing customer correspondence to draft or final letter standards using electronic document management systems
Monitoring procedural developments and supporting the implementation of changes
Returning original documentation and certificates to members securely
Amending and, with experience, checking non-financial transactions such as changes of address
Developing knowledge of assigned clients and their pension schemes
Supporting project work and wider team initiatives
Providing informal mentoring and support to junior team members
Working collaboratively with internal and external teams (e.g. Payroll, Accounts, Admin Support)
Accurately recording time and meeting utilisation targets
Contributing to non-client activities such as training, technical committees, and events
About You
Essential experience and skills:
Proven experience in Defined Contribution (DC) pensions administration, covering leavers, retirements, deaths, and transfers
(Typically 2+ years' experience, though all applications are considered on merit)
A basic knowledge and awareness of the pensions industry
Strong numerical aptitude, demonstrated through work experience or qualifications
IT-confident, particularly in Microsoft Word, Excel, and Outlook
Highly organised with excellent planning and prioritisation skills
Able to manage multiple tasks and meet deadlines
Accurate, detail-focused, and quality-driven
Strong written and verbal communication skills
Customer-focused mindset with a commitment to exceeding expectations
A proactive, enthusiastic, and flexible approach to work
Able to take ownership of tasks and see work through to completion
A collaborative team player with good problem-solving skills
Qualifications
Educated to A-Level, Degree, or equivalent
GCSE Maths and English (grade C/5 or above or equivalent)Desirable
Willingness to study for a professional pensions qualification (e.g. CPC, DPC, RPC, APMI)
A clear commitment to building a long-term career in pensions administration
Developing technical knowledge across different pension arrangements (DC, DB, CARE)
A continuous-improvement mindset, with an interest in enhancing processes and procedures
Strong relationship-building skills with colleagues, clients, and third parties
Benefits on offer
Competitive salary and annual discretionary bonus
25 days' holiday, with buy/sell flexibility
Pension contribution matching
Healthcare plans, life assurance, and retailer discounts
Flexible benefits scheme, employee assistance programme, and digital GP service
Paid volunteering days and opportunities to take part in community initiatives
Employee referral bonus for introducing successful candidates
A supportive environment that encourages learning, development, and career progression