Company Overview
European Electronique is a leading UK systems Integrator, specializing in the delivery of secure technology platforms including Hybrid IT, Cyber Security and Networking Infrastructure. Our mission is to provide innovative solutions that optimize investment in IT while ensuring excellence in customer care.
This is an exciting opportunity for a Project Coordinator to work across our Managed Service and Technical teams. European Electronique has a mix of education and commercial customers, this role will provide support in administering the day-to-day operations of our projects.
Key Responsibilities:
Place and review purchase orders with suppliers either on the phone, by e-mail or direct on-line
Investigate and resolve any issues relating to delay/defect/rescheduling in the provision of products
Manage the day-to-day purchase requirements of the Service Operations & Project Management Office
Keep accurate records of purchase orders placed and any additional charges, in updating all projects record sheet
Scheduling of engineers & subcontractors
Liaise with all departments within EE & suppliers
Log renewals on ConnectWise
Registering of Care Packs
Listen to customer questions and concerns and provide answers or responses
Handle returns and complaints efficiently
Record details of customer issues and action taken
Arrange courier collections relating to returns
Assign and update pre-sales records via ConnectWise
Issuing POs to subcontractors
Pro services & cabling monthly invoicing
Ordering supplies for scheduled cabling jobs
Hotel bookings for Pro services staff
Monthly Rainbow sheet
Proactively manage the training matrix
Manage all ECS cards
Provide the administration for the iHasco training platform
Weekly resource sheet
Organising hire equipment when required onsite and issuing POs as required
Issue Pro Services PPE kit, regular stock checks, re-order when approved
Carry out other general office tasks as & when required
Our aim is that all members of the team will be multi-skilled to an appropriate level to provide support to a variety of roles during busy times or staff shortages
Key Skills/Experience:
Excellent administrative and organisational skills
Ability to work on own initiative and proactively
Ability to work effectively under pressure and to deadlines
Sound working knowledge of Microsoft Office Packages
Willingness to be flexible and work as a key member of a cohesive team
Strong negotiation skills
Strong awareness of the consequences and implications of actions
Strong verbal and written communication skills
Desirable:
Project coordination experience required
Likely to require a DBS check
Job Types: Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year
Experience:
* Project coordination: 2 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person