AnexcitingnewpositionisavailableatHeathrowforthisdynamic,rapidlyexpandingForwarderforanImportFreightAccountManager(freightforwarding),thesuccessfulcandidatewillhaveafreightforwardingimport&Customsbackground,crosstrainingwillbeprovidedintheareas/modesneeded,itisalsoessentialtheyhaveexcellentclientinteractionskills/commercialawareness.
EmploymentTermsfortheImportFreightAccountManager
Thecompanyisofferingabasesalarybetween£35-40kNEGdependingonlevelofexperience.
GeneralhoursareMondaytoFriday09:00-17:30hrs(Someflexibilitywhenrequired).
Hybridopportunitypostprobation
25daysholiday(Risesquicklywithservice)/Pension/Healthcare&aYearlyDiscretionaryBonuswhichissubjecttoprofitandperformance
Fulltimepermanentjobofferingopportunitiesforprogressionwhereindividualperformanceisrecognisedandrewarded.
Genuinesupportfromateamofhardworking,dedicatedindividuals
Friendlyworkingenvironmentwhereopinionsandfreshideasareactivelyencouraged.
JobOverview
TheroleforanImportFreightAccountManagerisextremelyvariedwhereyouwillbecomeakeymemberofanoperationsteam,activelyinvolvedinmanagingimportsshipmentsfromstarttofinish.Youwillberesponsibleforarrangingshipmentsbytheappropriatemethodtosuittheclientsrequirementi.e.airfreight,roadfreight,courier,seafreight&crosstrademovements.Youwillbehandsonwitheveryaspectoftheforwardingprocess,ensuringthecustomerreceivesthehighestlevelofservice,andthattheyreceivetheirgoodssafelyandon-time.
TasksandresponsibilitiesfortheImportFreightAccountManager:
Workingtostrictdeadlinestoco-ordinateWorldwidemultimodalimportswithendtoendresponsibility(liaisingwithoverseasagents/airlines/transportprovidersandcustomersuntilpointofdelivery).
Strongcustomerrelationshipstounderstandrequirementsandalwaysdeliverexcellentcustomerservice.
ProcessingrelevantimportdocumentationincludingsubmittingImportCustomsentriesusingASMSequoia.
Liaisingeffectivelyandbuildingcloserelationshipswithoursupplychainincludingshippers,importers,agentsandclients.
Quotations,pricingandinvoicingclients.
Requirements,Skills&ExperiencefortheImportFreightAccountManager:
Minimum3+yearsexperienceininastarttofinishroleinAirFreightImports.
Customsentryexperience
Customerservice-excellenttelephonemannerandEnglishcommunicationskills(verbal&written)
Computerliterate-goodlevelonMicrosoftWord/Excel.
Inhousesystems-useofCargowiseOneisconsideredanadvantage.
DesiredcharacteristicsfortheImportFreightAccountManager:
Hardworking&enthusiasticwithahighlevelofattentiontodetail.
Apositivecan-doattitude,withawillingnesstolearn/takeresponsibilityanddevelopnewskills.
Quickproblem-solvingability,particularlywhenworkingunderpressure.
Excellentcommunicationandcustomerserviceskills,withabilitytobuildrelationshipwithclientsanddeliverahighlevelofcustomercare.
Theabilitytoadapttochangingcircumstances.
TPBN1_UKTJ