Job Description
Service Support Specialist (DUTCH OR GERMAN SPEAKERS)
Location: Glasgow (Hybrid – 2/3 days in-office)
Contract: Full-time (Standard) AND (Evening roles available)
Salary: £28,000–£29,000 + Benefits and Bonus
Work Pattern: Full-time (standard hours)
Build Your Career in Global Operations – Full Training Provided
We are hiring for a central support team within a world-leading global organisation.
This is the ideal role for a smart, organised, and detail-oriented person who loves solving problems. You might be working in retail, hospitality, or any customer-facing role right now and be looking for a change—we provide comprehensive training to help you pivot into a stable, professional career.
Please note: This is not a call centre role. You will be the “behind-the-scenes” expert, ensuring all our internal and external processes run smoothly.
Key Language Requirement
To support our European operations, fluency in German and/or Dutch (written and spoken) is essential. You will handle queries and documentation in these languages, ensuring clear and accurate communication with stakeholders.
What's in it for You?
* Full Training: We will teach you everything you need to know about our systems and processes.
* True Flexibility: Hybrid working and part-time evening shifts available.
* A Supportive Team: Join a collaborative, high-performing team that values curiosity and teamwork.
* Career Development: Gain highly transferable skills in operations, data management, compliance, and systems (like ServiceNow and SharePoint).
Your Key Responsibilities
* Process Coordination: Manage and validate crucial operational data, ensuring 100% accuracy and compliance.
* Stakeholder Support: Act as a key point of contact for internal teams and external contractors, resolving queries via email and service desk systems—in English and German/Dutch.
* Lifecycle Management: Support the full lifecycle of our contractors, from onboarding and documentation to extensions and offboarding.
* Problem Solving: Investigate and resolve complex operational issues, escalating when necessary while maintaining excellent service.
* Continuous Improvement: Help update our knowledge base and suggest ways to make our processes even better.
What You Bring to the Team
* Essential: Fluency in German and/or Dutch, plus strong English skills.
* Essential: Strong attention to detail and excellent written communication.
* Essential: A proactive mindset and problem-solving ability.
* Desirable: Experience in customer-facing roles (retail, hospitality, contact centre) or admin experience.
* Desirable: Familiarity with workflow systems or onboarding software (e.g., ServiceNow) is a bonus.
If you feel this could be the right fit for you, please get in touch today.