Overview
Workplace & Facilities team sits within our Land & Property Service. Land & Property provide a wide range of services to the council, partners, schools and tenants. The Service provides building maintenance, estate management, asset management and facilities management services across a wide range of buildings throughout the county of Surrey. The Service is responsible for the management of the council's facilities management contract. Reporting directly into our Assistant Director for Workplace & Facilities, you will work closely with our Health & Safety, Estates Management, Capital Projects, and Minor Capital Works teams to lead on strategic decision making. This is a crucial role overseeing the operational delivery of all FM services provided to the council through the Macro contract. It includes oversight of the operation and performance of the Service desk, the frontline first point of contact for all Surrey County Council services to raise reactive maintenance tasks, receiving an average of 1200 calls per month. The role also manages the circa £20M annual Workplace & Facilities spend through the Macro contract including oversight and approval for all payment applications, change control and future budgeting and forecasting. Oversight of all performance management of the Macro contract including through Governance 1, 2 & 3 contract audit meetings, monthly review of all Performance Indicators/KPI's and assessment of any penalties for failed service delivery. MI and data insight provision for leadership and service stakeholders to provide clarity and transparency on spend and performance levels. Oversight of Macro delivery on all compliance and safe & legal functions including PPM's (Planned preventative maintenance) and associated remedial repairs.
Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we are committed to supporting you with any adjustments you need; we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Qualifications
* Extensive experience of working in Facilities Management and at least 10 years within a senior role.
* Demonstrable experience of working with FM supply chains to deliver service defined outcomes.
* Experience of managing procurement and delivery of Facilities Management services with ability to improve performance of providers.
* Experience of implementing processes, standards and governance. Understanding of project management and delivery including NEC 4 FM experience.
* Strong analytical and prioritisation skills, with ability to analyse and drive efficiency and performance.
* Strong understanding and practical application of Key Performance Indicators within FM.
* Knowledge of compliance and relevant Health & Safety legislations and policies.
* Knowledge of financial monitoring.
* Required to travel around the authority's area to meet the demands of the role.
Surrey County Council is on a mission to transform our operational estate to better serve our residents, ensuring that 'no one is left behind'. Our commitment to the health and wellbeing of our environment and communities is at the heart of everything we do.
We are a dynamic and dedicated organisation, fully invested in transformation and improvement. Our teams thrive in a fast‑paced environment, collaborating to lead, advise, and deliver meaningful change.
Interview Questions
1. Describe a time when you implemented a new process or standard within a Facilities Management context. What steps did you take to ensure compliance and efficiency, and what was the outcome? (200 words max)
2. Provide an example of a time when you supported a diverse, multidisciplinary team to achieve a challenging goal. What strategies did you use to ensure effective collaboration and successful outcomes? (200 words max)
3. Provide an example of working with a contracted supply chain partner to achieve a defined outcome. Explain what the benefit for the client organisation was, what strategies you used to manage the contracted supplier, what issues you faced and how you overcame them. (200 words max)
4. Local government operates with increasingly difficult financial pressures. Describe a time when you were faced with competing priorities within the client organisation and how you managed these both in terms of the client and also the supply chain partner. (200 words max)
Compensation & Working Hours
This role has a starting salary of £81,796 per annum, for working 36 hours per week.
We have an exciting strategic and professional opportunity for a Head of Facilities Management Services to join our fantastic Workplace & Facilities team. You will be joining a team that values professional development and supports a commercial and agile approach to its diverse portfolio. This role is open to hybrid working and as a team we split our time between working from home and collaborating together in the office. Our team currently operates from our Woodhatch office in Reigate, but staff will be expected to operate in a flexible way to meet the needs of our customers and work demands, using agile working methods that allow business to be conducted from multiple locations.
Benefits
* 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
* Option to buy up to 10 days of additional annual leave
* A generous local government salary related pension
* Up to 5 days of carer's leave and 2 paid volunteering days per year
* Paternity, adoption and dependents leave
* An Employee Assistance Programme (EAP) to support health and wellbeing
* Learning and development hub where you can access a wealth of resources
* Wellbeing and lifestyle discounts including gym, travel, and shopping
* A chance to make a real difference to the lives of our residents
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