Collections and Business Support Manager Support ~ Credit & Risk ~ Credit Control
Warrington - North West, Manchester - North West
The role reports into: Senior Collections and Legal Manager
Role Overview:
The primary responsibilities of the successful candidate are to:
* Review and proactively manage high-value exposures across the Group, ensuring risks are monitored and effective strategies are in place to protect the business.
* Confidently lead face-to-face meetings with customers, asking the right (and often challenging) questions to gain a full understanding of their position.
* Carry out detailed business reviews, clearly documenting findings and presenting well thought-through recommendations.
* Provide expert guidance across the business, including restructuring facilities and advising on the best course of action for transactions over 50k.
* Build strong relationships with external stakeholders such as recovery agents and other industry experts, working collaboratively to deliver the best outcomes.
* Manage relationships with external solicitors, ensuring alignment, efficiency, and successful case resolution.
Requirements:
* Good negotiation & communication skills
* Excellent interpersonal skills
* Strong financial analysis skills
* 5+ years' experience within financial services industry
* Financial industry expertise with a good in-depth knowledge of regulation and legal requirements.
Benefits:
* 26 days annual leave, increasing after length of service
* Life assurance & Income protection
Private medical insurance
Healthcare cashback plan
Holiday exchange scheme
Cycle to work scheme
Electric Car Scheme
Auto-enrolment pension
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