Workshop Administrator
Location of the Workshop Administrator / Service Administrator / Fleet Administrator / Service Coordinator / Aftersales Advisor / Aftersales Administrator / Service Advisor / Supporting Workshop Assistant / Fleet Coordinator: Stevenage
Salary of the Workshop Administrator / Service Administrator / Fleet Administrator / Service Coordinator / Aftersales Advisor / Aftersales Administrator / Service Advisor / Supporting Workshop Assistant / Fleet Coordinator: Starting from £25,000 Upwards, depending on Experience - Salary is Negotiable!!
Hours of work for the Workshop Administrator / Service Administrator / Fleet Administrator / Service Coordinator / Aftersales Advisor / Aftersales Administrator / Service Advisor / Supporting Workshop Assistant / Fleet Coordinator: Monday to Friday days
The Role
The Workshop Administrator plays a key role in the smooth running of the workshops and mobile technician operations, ensuring that both on-site and road-based technicians are supported with planning, administration, and parts requirements.
The role supports the Service Manager in developing the workshop and mobile repair services, while also providing cross-department assistance when required — including handling incoming calls for Vehicle Hire and carrying out wider administrative tasks across the business.
Key Responsibilities of the Workshop Administrator / Service Administrator / Fleet Administrator / Service Coordinator / Aftersales Advisor / Aftersales Administrator / Service Advisor / Supporting Workshop Assistant / Fleet Coordinator:
* Provide administrative support to both workshop-based technicians and mobile technicians.
* Liaise daily with technicians and mobile technicians to ensure all objectives are completed.
* Coordinate workshop planning, scheduling, and job allocation to ensure efficient workflow.
* Communicate with customers regarding vehicle off-road (VOR) updates and progress reporting.
* Create estimates and raise job cards in line with company processes.
* Order and receive all parts, checking against stock, sourcing unavailable items, and arranging timely delivery.
* Manage stock levels and maintain accurate organisation of all parts in a multi-site operation.
* Prepare and issue invoices in line with completed work.
* Handle warranty claims from start to finish.
* Deliver excellent customer service to all internal and external stakeholders.
* Assist in other departments when needed, or other general administrative duties and working as 1 team.
* Ensure all customer queries are handled quickly and effectively, escalating where necessary.
Skills and Experience:
* Previous experience in a service, parts, or workshop administration role within the automotive industry.
* Strong organisational and multitasking abilities.
* Excellent communication skills with the ability to liaise at all levels.
* Good technical knowledge would be advantageous.
* Strong IT skills and computer literacy.
* Adaptable and able to work effectively in a fast-paced, multi-division environment.
The Ideal Candidate Will
· Be a strong team player with the ability to support both workshop and mobile teams.
· Be enthusiastic, self-motivated, polite, and professional.
· Remain calm and professional under pressure.
· Be flexible and open to working across different departments when business needs require.
If this role sounds like a great role for you then please send your CV to Danica Baker at Sprint Recruitment