Job Title: Bulk Litigation Manager
Reporting to: Head of Bulk Litigation
Direct Reports
* Team Leader - Litigation Support
* Team Leader - Paralegals (x2)
Indirect / Matrix Oversight
* Outsourced Litigation Support Team (South Africa), in collaboration with Outsource Manager
Role Overview
The Bulk Litigation Manager is responsible for the operational management, performance, and delivery of high-volume litigation processes within the Bulk function. The role ensures efficient, compliant, and commercially effective handling of cases, while leading multiple team leaders and maintaining strong alignment with outsourced delivery partners. This position plays a key role in driving performance, quality, and continuous improvement across both in-house and outsourced litigation teams.
Key Responsibilities
Leadership & Team Management
* Lead, develop, and support three Team Leaders across Litigation Support and Paralegal functions
* Foster a high-performance culture focused on accountability, engagement, and development
* Set clear objectives, KPIs, and performance expectations aligned to departmental goals
* Conduct regular 1:1s, performance reviews, and succession planning
Operational Delivery
* Oversee the end-to-end lifecycle of bulk litigation cases, ensuring SLAs and deadlines are met
* Monitor volumes, workflows, and resource allocation to maximise efficiency
* Ensure adherence to legal, regulatory, and client-specific requirements
* Identify risks, bottlenecks, and process gaps, implementing timely solutions
Outsourced Team Oversight
* Provide operational oversight of the South Africa-based outsourced team
* Work closely with the Outsource Manager to ensure alignment on performance, quality, and capacity
* Establish clear communication channels and reporting structures
* Monitor output, accuracy, and turnaround times from outsourced functions
* Drive consistency between in-house and outsourced processes
Performance & MI
* Analyse and report on KPIs, productivity, quality, and financial performance
* Use data to identify trends, risks, and opportunities for improvement
* Deliver regular updates to the Head of Bulk on performance and operational issues
Process Improvement & Strategy
* Continuously review and improve litigation processes to enhance efficiency and scalability
* Support implementation of new systems, automation, and workflow improvements
* Contribute to strategic planning for bulk litigation growth and optimisation
Stakeholder Management
* Work closely with internal stakeholders including Legal, Compliance, Operations, and Finance
* Act as a key escalation point for complex or high-risk matters
* Support client reporting and ensure service delivery meets contractual expectations
Essential
Skills & Experience
* Proven experience managing high-volume litigation or legal operations
* Strong leadership experience managing managers / team leaders
* Excellent organisational and operational management skills
* Strong analytical and reporting capability (MI, KPIs, performance tracking)
* Sound understanding of litigation processes and regulatory requirements
Desirable
* Experience within debt recovery / bulk litigation environments
* Familiarity with legal case management systems
* Experience driving process improvement or transformation initiatives
Key Competencies
* Leadership and people development
* Operational excellence
* Commercial awareness
* Stakeholder management
* Problem-solving and decision-making
* Continuous improvement mindset
Success Measures
* Delivery against SLAs and KPIs
* Team performance and engagement levels
* Quality and compliance standards
* Effectiveness of outsourced team integration
* Process efficiency and cost optimisation
What’s In It For You
* Starting Salary £40,000.00
* Monday to Friday working with NO weekends and NO bank holidays!
* Working hours - 9am -5pm Monday - Thursday and 9am - 4pm Fridays
* Monday - Friday schedule (36.5 hours per week)
* Early finish Fridays
* Dress Down Fridays
* 30 days holiday (including Bank Holidays)
* Employee Assistance Programme
* Newly refurbished offices
* Free Mersey Gateway bridge pass
* Free parking
* Free tea and coffee facilities
* Free monthly lunch
* Career development and progression opportunities
* Rapidly expanding multi-functional operation
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