Civil Enforcement Officer - Colchester City Council
Colchester, Essex | £15.97 PAYE | Temporary Contract
Shift: 07:30 am – 19:00 pm (10½ hours per day with 1 hour lunch) at Latton Bush, Southern Way, Harlow.
Accountabilities
* To recognise the importance of supporting colleagues and to recognise the ethos of the North Essex Parking Partnership staff charter in a positive and professional manner.
* Patrol and enforce on‑street and off‑street parking areas across the Partnership to enable the provision of an efficient and effective service.
* Issue of Penalty Charge Notices (PCN) in accordance with procedures, instructions and relevant Parking Orders currently in operation ensuring legal requirements are maintained.
* To appear at adjudication hearings/court as required.
* Report any defects that may affect the smooth running of the service to the relevant Operations Manager, particularly lines and signs.
* Maintain equipment provided in good working order.
* Ensure all Health and Safety procedures are complied with to ensure a safe working environment including adhering to COVID‑19 risk assessments.
* To ensure that all internal and external communication formats are read and responded to as required.
* Ensure all corporate policies are followed to ensure consistent service provision.
* Compliance with our data protection policies and procedures to ensure that personal data is handled in an appropriate manner – safely and securely.
Experience You Will Bring (Essential)
* Numerate and Literate.
* Have accurate and clear communication skills both written and verbal with the ability to apply them to different audiences and circumstances.
* Full, Clean UK Driving Licence (Manual).
Experience You Will Bring (Desirable)
* Some knowledge of the Roads & Streets in the North Essex Parking Partnership (Braintree, Colchester, Epping, Harlow, Tendring & Uttlesford).
* Parking regulations in accordance with the Highway Code.
* Knowledge of the Traffic Management Act 2004.
* Previous knowledge of issuing Penalty Charge Notices.
* Working in close cooperation with the police, PCSOs, Neighbourhood Wardens.
* North Essex Parking Partnerships policy on parking enforcement.
Skills
* An understanding of Health and Safety.
* Knowledge of the appropriate Area.
* Integrity.
* Be able to inspire and motivate others.
* Organisational awareness.
* Be able to build and use relationships inside and outside the Organisation.
* Demonstrate cultural awareness.
* Be confident with an ability to use own initiative and discretion.
* Tactful and diplomatic.
* Be able to deal effectively with people and placate irate members of public.
* Educate members of the public about various parking restrictions.
* Essential ICT skills including the use of email, communication platforms and mobile phone applications.
* Ability to operate a handheld device/camera in the issuing of PCNs.
* Be methodical and organised.
* Attention to detail and accuracy.
* Understanding of the principles of data protection legislation and putting these into practice.
Requirements of the Role
* Work flexibly as appropriate.
* Work on a rota basis.
* Able to work independently as well as part of a team.
* To be physically fit enough to walk more than 10 miles per day.
* Provide own footwear and black trousers (not denim).
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